Serra Ford Chrysler Dodge Jeep Ram Kalkaska

Called for an oil change and tire rotation. It was scheduled for the next day. In before the scheduled time, and out a half hour later. I really appreciate a quick service time! One minor i It was scheduled for the next day. In before the scheduled time, and out a half hour later. I really appreciate a quick service time! One minor issue: I asked if a new Ford Pass Rewards program was coming (their relationship with FNBO was no longer), and I was directed to a flyer at the parts desk. Turns out it was an old flyer for a defunct program. I was sad. I suggest the dealership remove the flyer and lean on Ford to get a new program going. More

Friendly thorough service. They keep my vehicle up to date on recalls and all the routine service. Thanks to a great staff They keep my vehicle up to date on recalls and all the routine service. Thanks to a great staff More

Our salesman was great to work with, made the whole process easy and even delivered the vehicle to our house. process easy and even delivered the vehicle to our house. More

The service for my Chrysler Pacifica was excellent and the installation of a new camera took exactly as long as they said it would take. The service manager was excellent and the staff members were very the installation of a new camera took exactly as long as they said it would take. The service manager was excellent and the staff members were very friendly. The waiting room was also very comfortable. More

BOUGHT A USED JEEP GRAND CHEROKEE AND AM VERY HAPPY WITH THE WHOLE EXPERIENCE.THANKYOU CARY EVANS FOR MAKING THIS A SMOOTH AND GREAT EXPERIENCE, THANKYOU THE O'CONNORS THE WHOLE EXPERIENCE.THANKYOU CARY EVANS FOR MAKING THIS A SMOOTH AND GREAT EXPERIENCE, THANKYOU THE O'CONNORS More

Took care of the issues with my jeep quickly. I was also able to have a loaner vehicle while they worked on mine. I was also able to have a loaner vehicle while they worked on mine. More

The entire staff was professional, kind, and efficient! They got my vehicle in, and fixed the problem quickly. They got my vehicle in, and fixed the problem quickly. More

Polite respectful sales rep Helpful in determing customer needs and processing financing, making it a 15 minute deal. customer needs and processing financing, making it a 15 minute deal. More

Top notch in all aspects great sales team friendly and knowledgeable of the product. Looking forward to dealing with in the future. knowledgeable of the product. Looking forward to dealing with in the future. More

Bought a used Toyota Corolla from them. Brandon was a good sales rep who was very transparent and nice to deal with One thing about this dealership is they do inspections on some of thei Brandon was a good sales rep who was very transparent and nice to deal with One thing about this dealership is they do inspections on some of their used vehicles and if needed, make appropriate repairs prior to sale. In our case they did the brakes. And the car was super clean. Having looked at many cars at other Serra owned dealerships this is not always the case and mostly the exception. Would definitely buy a car there again. Fair pricing and pleasant staff. More