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Serra Chrysler Dodge Jeep RAM Lake Orion
Lake Orion, MI
845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 12, 2017
New truck disappointment I bought a brand new 2016 power wagon from this dealer. The experience was rushed and they never offered a dime above the original offer on my trade. I bought a brand new 2016 power wagon from this dealer. The experience was rushed and they never offered a dime above the original offer on my trade. Power wagon comes with its own owner's manual. This I had to discover on my own. The salesman told me nothing. The winch in the front...has to be tensioned b4 use. Again not told to me...I discovered on my own. The dealer should have done it b4 I ever drove away. I live in Illinois so good thing I stayed the night there bc they messed up paperwork and I had to resign everything again next day. Uconnect set up in truck was also not explained to me. The survey they sent me afterwords even asked me if salesman set it up for me...obviously I had to say No. Then they called wondering why I was honest on their survey?? The icing on the cake was 3 weeks later I kept getting a low tire every 3 days. Long story short...they plugged a brand new tire n sold me the truck! Instead of replacing the tire they temporarily "fixed" it. Plugs aren't permanent. Service should know that n they should communicate with sales that they did that. The worst part is they tried to tell me Oh you'll have to come here so we can look at it! As if I'm a lier n the tire was my fault. I paid for new truck with 4 new tires not 3 new n 1 patched. I shouldn't have to argue with someone who claims to run a professional business, for hours on the phone to remedy an item that's covered anyhow...duh. Offering me a sandwich during the visit doesn't ever make up for poor service! Marcus Fritz More
by Marcus fritz
Employees Worked With
Dont remember.
Helpful July 10, 2017
A great experience! Always doing their best to serve the customer. The sales and service are excellent. If you have a problem they work with you until you are a happy cu Always doing their best to serve the customer. The sales and service are excellent. If you have a problem they work with you until you are a happy customer. We have been customers for 20 years and wouldn't go anywhere else. More
by Gebs3
Employees Worked With
Bob Glaeser, Jim Glaeser.
July 03, 2017
The works and a recall Went in to get the "works" (oil change and tire rotation) and a software recall. Got everything done in less than 2 hours and was treated like family Went in to get the "works" (oil change and tire rotation) and a software recall. Got everything done in less than 2 hours and was treated like family. Very pleasant experience. More
by mkeefover
Employees Worked With
Eric, Ryan
July 03, 2017
Bump and Rattle I had a lot of front end work to do and the guys knocked it out in record time. I can't imagine going anywhere else. Tim May was a pleasure to work wi I had a lot of front end work to do and the guys knocked it out in record time. I can't imagine going anywhere else. Tim May was a pleasure to work with. More
by djm70
Employees Worked With
Tim May
June 29, 2017
Major issue with starting my Jeep I had to have my Jeep towed to Palace because it would not start. The first visit ended with the service department not finding the exact cause of th I had to have my Jeep towed to Palace because it would not start. The first visit ended with the service department not finding the exact cause of the problem. Once again the Jeep would not start and I had it towed to Palace and this time Jim Gentry got involved and they found that another dealer had installed a recall item incorrectly causing the fuel pump to short out intermittently. So they did the recall item over and now the problem is solved. Mr. Gentry also worked with the Zone Manager to resolve an outstanding Keyfob issue going on for almost 2 years. I left Palace Jeep the last visit a very happy fellow. More
by dpratt74
Employees Worked With
Jim Gentry and Ryan
June 29, 2017
Excellent job on a lot of work that was needed. I worked with Brandon and he quickly and efficiently handled all my needs at a reasonable price. In fact I had three vehicles in this week and all of I worked with Brandon and he quickly and efficiently handled all my needs at a reasonable price. In fact I had three vehicles in this week and all of them were quickly and correctly taken care of. I reccomend you to take all your vehicles there for repairs! More
by Luke
Employees Worked With
Brandon
June 26, 2017
Service Everyone is very helpful and friendly there, I would highly recommend them to anyone in need of service on your vehicle. Great staff, great service. Everyone is very helpful and friendly there, I would highly recommend them to anyone in need of service on your vehicle. Great staff, great service. More
by Ryan
Employees Worked With
Ryan
June 22, 2017
2005 Crossfire Wouldn't take the Crossfire anywhere else! There's a technician trained to work on the discontinued Crossfires. Always timely service and knowledgea Wouldn't take the Crossfire anywhere else! There's a technician trained to work on the discontinued Crossfires. Always timely service and knowledgeable people there.. Billie W More
by Gayle1951
Employees Worked With
Unknown
June 20, 2017
Oil Change - Tire Rotation We were in and out as quick as can be. They gave us a report to review on what may be needed on our van as to the date and future dates. Very inform We were in and out as quick as can be. They gave us a report to review on what may be needed on our van as to the date and future dates. Very informative. Great service and friendly staff. More
by Laura P
Employees Worked With
N/A
June 20, 2017
electrical warranty work I came in last week for a repair to one of the 12V outlets in our town & country. Jason Wrosch was both knowledgeable and fair in handling my vehicle I came in last week for a repair to one of the 12V outlets in our town & country. Jason Wrosch was both knowledgeable and fair in handling my vehicle claim. I will return if I can get Jason to handle my vehicle. More
by jackson
Employees Worked With
Jason Wrosch
