Serra Chrysler Dodge Jeep RAM Lake Orion

The service was good Brandon was very helpfull The replacement of the trans lines was over the top on cost.My truck only has 60,000ish miles that shouldn't have happened with the lines. The replacement of the trans lines was over the top on cost.My truck only has 60,000ish miles that shouldn't have happened with the lines. More

Easiest purchase experience Purchasing our new Pacifica was the easiest experience I have ever had. Garry Sparkman was great to work with - no pressure and highly professional. F Purchasing our new Pacifica was the easiest experience I have ever had. Garry Sparkman was great to work with - no pressure and highly professional. Finance process was painless and quick. I would not hesitate to highly recommend. More

Listen I've taken four different vehicles to the service center and my advisor Jason has been on top of things to make sure my vehicles are good for the road I've taken four different vehicles to the service center and my advisor Jason has been on top of things to make sure my vehicles are good for the road! I always appreciate honesty and a smiling face! More

Comfortable car buying experience Had a great experience with this dealership. From the appraisal on our trade to the delivery of our new truck, Garry Sparkman and his team saw to it t Had a great experience with this dealership. From the appraisal on our trade to the delivery of our new truck, Garry Sparkman and his team saw to it that we were comfortable with everything. Even going out of their way to introduce us to the after sales departments, Service, Part, and Accessories, so we would feel good should we need help down the road. While a bit quirky, Garry was very thorough in finding us every incentive and rebate possible. You can see him demolish the competition in he YouTube videos. https://youtu.be/KnPZq7J9IS0 More

excellent service I brought my jeep grand Cherokee in for a warranty issue on my struts. The service advisor Timothy May was very helpful, courteous, and went out of hi I brought my jeep grand Cherokee in for a warranty issue on my struts. The service advisor Timothy May was very helpful, courteous, and went out of his way to make sure everything was taken care of. Also, the assistant manager Dan went out of his way to make sure my jeep was taken care of. I highly recommend this dealership and service department to anyone. More

Great service as I've come to expect at Palace Chrysler. The service was done quickly and I was notified of the process. Thanks much. The service was done quickly and I was notified of the process. Thanks much. More

Warranty of rear bumper The paint on the bumper of my 2013 Dodge Ram has started to chip off. I feel this should be a warranty repair but you disagree. This tells me that I The paint on the bumper of my 2013 Dodge Ram has started to chip off. I feel this should be a warranty repair but you disagree. This tells me that I should look to another vehicle brand when I trade in my truck for a new vehicle. If you won't stand behind a obviously faulty paint job I think I will look some where else and at a different type of truck for my next purchase. Everything else was handled well and I would prefer to remain your customer, so the rest is up to you. More

Excellent service It took a while to find the problem, but they found it and repaired it quickly and got me back on the road. The brakes felt funny when I stepped on th It took a while to find the problem, but they found it and repaired it quickly and got me back on the road. The brakes felt funny when I stepped on them and they thought it was a vacuum problem, but it was a caliper sticking. More

Service Brought my Durango in for service and the service department was excellent . Durango is running great no problems. Service was professional and th Brought my Durango in for service and the service department was excellent . Durango is running great no problems. Service was professional and the price was great . I would recommend the service department to anyone More

Tire replacement surprise Having ordered 4 replacement Goodyear Eagle F1 performance tires for my company car Chrysler 300S, I used the Express Line to get the new tires swappe Having ordered 4 replacement Goodyear Eagle F1 performance tires for my company car Chrysler 300S, I used the Express Line to get the new tires swapped out. I was told it would be an hour wait....no problem. After 45 minutes, my Service Advisor Patrick told me car was done and ready to go. Great, job done early! Before leaving I walked around the car to review the new tire install. Because I noticed that the new set of tires were not the Eagle F1's as I was expecting, I went back in to talk to Patrick. Patrick came out to my 300S to inspect vehicle with me. He informed me that Goodyear discontinued the Eagle F1's with the RS-A series. However, in walking around vehicle he noticed that the rear driver side tire was installed on the rim backwards (inside face of tire was on outside)! He told me of this and said I couldn't leave until got this corrected. So, back to waiting room. After a full hour of waiting, Patrick returned stating my 300S was now ready to go. He apologized for the longer wait to get the 1 tire corrected stating that the Tech who had done the work wrong had left for the day, so he had to wait for another Tech to get freed up. Although was a 2 hour wait to get job done correctly, because I live in Macomb Twp (+35 mi away), am grateful that my tire issue was identified BEFORE leaving the dealership, so didn't have to return another day. So, thanks Patrick, I appreciate your inspection of work, you saved me a return visit. More