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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
343 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 343 reviews
April 18, 2014
Excellent Service - Nomination for Service Writer of Year A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front whe A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had the parts. Wow!) A driver took us to the Casey Jones Railroad Museum complex in a dealership van. A few hours later the employee returned and took us back to our repaired vehicle. "Just sign here and you are ready to go," said Ms. Robinson. You would have had to have been there to understand how un-stressful this experience was. I was so thankful for the dealership to have such employees who could make this a pleasant educational afternoon rather than something negative, and have us right back on the road to continue with our vacation. I would like to nominate Ms. Katy Robinson as the GM Service Writer of the Year, with a similar nomination for the dealership and the mechanic who fixed our SUV. Sincerely, Russell S. Smith author of The Gun That Wasn't There, Steps into God's Country, and others Retired police chief, San Angelo, Texas More
by RussellSSmith51
Employees Worked With
Mellisa Katy Robinson
December 13, 2012
We purchased a used Chevy from Serra and it was the worst mistake we have ever made. First not even 24hrs after getting the car the check engine light came on. We called the dealer to see if they would look mistake we have ever made. First not even 24hrs after getting the car the check engine light came on. We called the dealer to see if they would look at it and see what was going on yet they got mad and said NO " you couldn’t pay me to look at it". Yes it was AS IS but we asked you to just look, not pay for, fix or any of that. We even told them we would pay... sounds like they knew something was wrong and they sold JUNK! Then the salesman Matt said he would put me down for a " referral" where I would get a 100.00 gift card to cover a cosmetic blemish on the rear hatch since he didn’t want to ask for additional money from his boss. Weeks went by called, text, email and at first was told "oh its on its way", then started getting ignored. I have yet to see the gift card.... Please save yourself and DO NOT go here. Nothing but lies and JUNK. More
by blueeyes06
Employees Worked With
Matt and the Owner Sam
October 17, 2003
I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type tru invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have to spend even one minute arguing about price with a salesman. More
by GregD63
Employees Worked With
Harold Patrick
