Serra Chevrolet - Cadillac - Buick - GMC

Just because you made an appointment, doesn't guarantee they'll even look at your vehicle that day.... Made an appointment for 10/17/22, and by 4:30 pm I didn't even receive a call from the service adviso they'll even look at your vehicle that day.... Made an appointment for 10/17/22, and by 4:30 pm I didn't even receive a call from the service advisor on vehicle status. Called them and found out they hadn't even looked at it!! This is poor customer service... Called the service manager who advised me it's common practice to have vehicles "in que" a couple days before service.... SUGGESTION: Extend the appointments out further, so the customer won't have such a long wait time... Have your service advisor call the customer & advise on status more frequently. More

Service Sucks Lied to and after three weeks runs worse than when i dopped off. than when i dopped off. More

I was in Serra of Jackson and test drove a fully loaded Buick Envision 2022. After going through their financing I was quoted a $965.00 a month for financing this! It was hire than my monthly mortgage, a Buick Envision 2022. After going through their financing I was quoted a $965.00 a month for financing this! It was hire than my monthly mortgage, and would have been the 3rd vehicle I would have purchased through them. Needless to say, I went to Robinson Toyota in Jackson, TN and Ms. Tina Jones, Sales Professional, had the same fully loaded Buick Envision with half the monthly amount of financing that Serra of Jackson offered me. Tina and Robinson Toyota treated me with dignity and respect, that was 100% over how I was treated at Serra of Jackson, TN. I would highly recommend anyone in the Jackson, TN area, visit Toyota Robinson as they do roll out the red carpet for every customer. More

I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A pro for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at the vehicle. He got in assessed the problem and and had an appointment scheduled for two weeks later - an unusual approach to customer service! I walked away so impressed with the way my issue was handled that I decided to speak to a Sales Representative about a vehicle that peaked my curiosity. As I entered the showroom I was greeted by the receptionist/hostess. I explained that I wanted some information about a 2021 GMC Sierra Denali, knowing the computer chip issue had caused a delivery delay for many car manufactures. Not seeing an available Sales Rep, who was not already with other customers, she disappeared looking for me some help. When she returned, she said that Jonathan Ulderich (aka :Bow Tie" would be right with me - and he was! As I described my dream vehicle, he advised that he thought he had one "in the back" further explaining that it had arrived last night and was still wrapped in plastic. Sure enough, the Denali soon arrived outside and we began our look-see. The truck was the color I wanted, had most of the appointments I was hoping for right down to the interior. It was as if someone had read my thoughts. The only deviation, it had a 6.2 V-8 and I wanted a 5.3 v-8. So I said lets go talk. BO (Bow Tie) did not pressure me during our negotiations, the experience was very amicable - a rerity in the care sales industry Everyone involved in the transaction went out of their way to ensure the sale went smoothly. A GREAT dealership to do business with. More

Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal. vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal. More

ATTENTION! I brought a 2012 Infiniti QX56 used I knew it ATTENTION! I brought a 2012 Infiniti QX56 used I knew it wasn’t a new vehicle sold as is but it stopped working after 1 1/2. This company is well kn ATTENTION! I brought a 2012 Infiniti QX56 used I knew it wasn’t a new vehicle sold as is but it stopped working after 1 1/2. This company is well known in the community but is ripping hard working ppl off. Come to find out the vehicle needs a whole new motor. Didn’t get to drive the vehicle nothing but 4 days out of having it almost 3 months. DO NOT purchase a used vehicle here. They are rip offs More

Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time cu department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!! More

Collision center is horrible It took a month for me to get my car back and I was given several different dates. No alignment, window tint chipping and awful detail job It took a month for me to get my car back and I was given several different dates. No alignment, window tint chipping and awful detail job More