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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
336 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 336 reviews

December 04, 2024

The service dept did a good job of taking care of a recall issue. In and out quickly. Thanks More

by wtfsco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your positive feedback! We're glad to hear that our service department was able to efficiently handle your recall issue. At Serra Chevrolet Buick GMC Cadillac, we strive to provide quick and quality service to our customers. We appreciate your support and hope to see you again soon! Sincerely, Your Friends at Serra Jackson

December 04, 2024

Wait time was reasonable. Service men were caring and we were told all aspects ts. More

by joanpman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We truly appreciate your feedback about the reasonable wait time and the care our service team provided at Serra Chevrolet Buick GMC Cadillac. It's great to hear that you felt well-informed about all aspects of the service. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 29, 2024

Always very attentive and helpful. I drive more than an hour out of my way to come to Serra when a different Kia dealership is 20 miles from my house. The one close to my house does no More

by edwardsm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kia dealership- each employee was awesome from Service desk to Housekeeping
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Dec 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We truly appreciate you making the trip to Serra Chevrolet Buick GMC Cadillac, especially knowing there's a closer dealership. Your recognition of our attentive and helpful service means a lot to us. We strive to provide a top-notch experience for all our customers, and we're glad to know we stood out. We look forward to seeing you again on your next visit! Sincerely, Your Friends at Serra Jackson

November 28, 2024

Service was quick and thorough. However, had to wait two weeks for appointment for service time. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan
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Dec 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback! We appreciate you choosing Serra Chevrolet Buick GMC Cadillac for your service needs. We're glad to hear that your service was quick and thorough. We understand that waiting for an appointment can be inconvenient, and we are continuously working to improve our scheduling times. Sincerely, Your Friends at Serra Jackson

November 27, 2024

Very helpful and always there with answers to my questions. Servi ING my vehicle a breeze More

by baume73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac helpful and that servicing your vehicle was a breeze. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 26, 2024

Professional ,courteous and prompt service. We were very pleased with the entire staff. Clean updated facilty. More

by tloent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We are thrilled to hear that you were pleased with our professional, courteous, and prompt service at Serra Chevrolet Buick GMC Cadillac. Our team takes pride in maintaining a clean and updated facility for our customers. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

November 22, 2024

Everyone at Serra is always very polite and professional. Great Customer service , fast and communicate every step of the way. More

by buttons910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Serra Chevrolet Buick GMC Cadillac. It’s great to hear that you experienced polite and professional service, as well as clear communication. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 22, 2024

Service was great! Very easy to work with. Dependable and done in timely manner. Thanks More

by angeladawnsummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We appreciate your kind words about the service you received at Serra Chevrolet Buick GMC Cadillac. It’s great to hear that our team was easy to work with and delivered in a timely manner. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 18, 2024

I am happy with the services performed and the ease of making an appointment for service. They also do get your car back quickly with a scheduled appointment, however, the last 2 times I have had an appo More

by jmcmackin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the ease of making appointments and the quick turnaround on your service at Serra Chevrolet Buick GMC Cadillac. However, we understand your frustration with the communication issue regarding your vehicle's completion time. We value your input and are constantly looking for ways to improve our notifications for customers. Please feel free to reach out to us directly so we can discuss this matter further. Your satisfaction is important to us, and we look forward to serving you better in the future. Sincerely, Your Friends at Serra Jackson

November 16, 2024

The staff is all friendly and work fast to get you back on the road. More

by alyse_ttk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Serra Chevrolet Buick GMC Cadillac to be friendly and efficient. Your experience is important to us, and we look forward to assisting you again in the future. Safe travels! Sincerely, Your Friends at Serra Jackson

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