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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
337 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 337 reviews
September 13, 2023
The personnel are always friendly and courteous, but I was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage. I contacted Kia directly and they were told by the dealership that it was outside factors causing the fade, which isn’t true because I am not the only one having this issue. If Kia doesn’t cover it that’s fine but don’t give two different reasons for it not being replaced without me having to pay 100% of the replacement cost. I do believe this should be a recall from Kia at this point. Serra is always great to work with. I will continue to use their services. More
by rkocisko86
Verified CustomerEmployees Worked With
September 05, 2023
Excellent customer support with a professional staff and quality parts. Easy to make appoints and quick service. quality parts. Easy to make appoints and quick service. More
by mrblackstock1
Employees Worked With
September 02, 2023
Very nice and patient. Answered all questions I had professionally. Would recommend them to anyone. Answered all questions I had professionally. Would recommend them to anyone. More
by coletrent3
Employees Worked With
September 02, 2023
Great service. Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area More
by shipmantn
Employees Worked With
August 26, 2023
Serra Kia is the best! Mark Talkington is a great Representative for any vehicle you might want. Mark Talkington is a great Representative for any vehicle you might want. More
by dlolive2021
August 26, 2023
Communication was horrible. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. Took almost 3 months to get retro fit parts added after I received the letters from GM. Not very impressive, wouldn’t recommend the service dept! More
by dougsfamilytwo
Employees Worked With
August 25, 2023
Good customer service. The sales guy was very patient and allowed me to narrow my choices to the best car The sales guy was very patient and allowed me to narrow my choices to the best car More
by rparker8227
Employees Worked With
August 23, 2023
Great team and service. Always helpful and courteous. Very satisfied with my purchase and service! Always helpful and courteous. Very satisfied with my purchase and service! More
by glynda.ward
Employees Worked With
August 11, 2023
Great service! ! Received my service in a timely service. Dealership provided great care. Thank you. ! Received my service in a timely service. Dealership provided great care. Thank you. More
by doddmelissa
Employees Worked With
