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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
339 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 339 reviews
October 29, 2023
Serra of Jackson is always great. This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours later I got the truck. I asked why the long appointment and technician said they didn’t have any fuel filters and had to go buy one. Seems that if you make an appointment two weeks in advance all parts etc should be on hand. I also feel I should have gotten the fuel filter at cost. More
by mrlacombe
Verified CustomerEmployees Worked With
October 28, 2023
Great people and all done as promised. Will be sending friends and family to Serra of Jackson. Will be sending friends and family to Serra of Jackson. More
by jgrant11
Employees Worked With
October 25, 2023
Joe Rice and the other staff members were fantastic! They make buying an easy process. They make buying an easy process. More
by planec
Employees Worked With
October 22, 2023
Always have been extremely helpful and kept me up to speed on the process and status of vehicle. speed on the process and status of vehicle. More
by idohair81
October 08, 2023
Great customer service and friendly service. I would recommend friends and family to buy a vehicle from them. I would recommend friends and family to buy a vehicle from them. More
by jutley49
Employees Worked With
October 06, 2023
I was pleased with my service on my Kia Sorento. Quick scheduling & everyone was polite. Quick scheduling & everyone was polite. More
by mercedes_orr
Employees Worked With
October 06, 2023
Super friendly, very neat waiting area, great service! got the job done in a timely manner. got the job done in a timely manner. More
by smcadams347
Employees Worked With
October 04, 2023
Minimal wait, almost to the minute what was expected. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. More
by tdcearlock
Employees Worked With
Unknown, lady behind counter
October 03, 2023
Brian Russell was our salesman. He was excellent! Looked after my wife with expertise when she was in the dealership. He was excellent! Looked after my wife with expertise when she was in the dealership. More
by knab2007
