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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
339 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 339 reviews

November 07, 2023

Josh was very professional, and very personal, when purchasing any other vehicles he will be my contact person. Also You have the finest in the finical department Mr. Ray those two are a powerful asset More

by gwensqualitycare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh V Mr. Ray
Nov 08, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Buick GMC Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Your Friends at Serra Jackson

November 04, 2023

Very professional, efficient and timely service dept. I recommend Serra Kia for your automotive needs. More

by carolynvanswol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Carolyn, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

November 03, 2023

Serra Chevrolet is an excellent dealership for sales, maintenance, and parts service. We have bought three vehicles from this dealership and always use their maintenance department for servicing them. More

by mdinsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan, Jimmy, all the folks at the service desk, the cashier!
Nov 03, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

November 02, 2023

On every visit to Serra Kia, the customer service has been friendly and informed. The work was done right and in the time estimated. All good. More

by TIMOTHYHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Nov 03, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Timothy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

November 01, 2023

Chase White was awesome! He was extremely helpful in EVERYTHING that went on that day. I can’t recommend him, and the dealership highly enough! Awesome experience!! More

by hillk0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase White
Nov 02, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Chase was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Your Friends at Serra Jackson

October 31, 2023

Very awful Was lied to when we purchased our Colorado with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out More

by skinnertn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review regarding your experience with us, Skinner. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

October 31, 2023

It is a very good dealership. ,,,,,,,,,The service department is very good. they are very efficient. More

by martenmistyblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Marten. Sincerely, Your Friends at Serra Jackson

October 31, 2023

Good experience, well managed service department. Stated time to complete and then did it. Professional and friendly. More

by tim.kilboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful feedback, Tim. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Your Friends at Serra Jackson

October 31, 2023

I arranged with Brad Ballentine,the GM, to pick up my XT-5 with a loner vehicle in order to have the oil changed and tires rotated. The trip is approximately 150 mile roundtrip, the car was picked up in More

by hogs94
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry, car swap/delivery driver
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your feedback with us, Hogs! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Your Friends at Serra Jackson

October 31, 2023

Loved our salesman and staff. They care of our needs and was very helpful and supportive. More

by jcrb71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Your Friends at Serra Jackson

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