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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
339 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 339 reviews

December 22, 2023

Serra Kia has always done a very good and thorough job on my Sorento when I bring it in for service. More

by BRUMIKE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Mike. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 20, 2023

Service is always handled in a timely matter and with courteous service. We have used the service department for many issues and they are always honest and nice. I have not had any issues with the servic More

by 79HillsTally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 19, 2023

Clint was the best sales man ever . I would use him again in a heart beat I love my Cadillac More

by webbster98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint
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Dec 20, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience working with Clint! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 19, 2023

Griffin went above and beyond to ensure we got the vehicle we wanted in the price range we could afford. Will definitely recommend him to others! Jonathan in finance was also great to work with! More

by staceyebarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Congratulations on your new vehicle, Stacey. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Griffin and Jonathan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Your Friends at Serra Jackson

December 18, 2023

Great service and speedy delivery. This company has consistently been a great company to do work on my truck. More

by ekl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 17, 2023

Advisor was very nice and professional. There was no long wait time. The lady that checked me out was very nice and we had a good conversation before as I was checking out. More

by cassandrarenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Blackwell
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Your Friends at Serra Jackson

December 16, 2023

It Was Our First service on the 2023 Yukon Denali Ultimate this was a great experience due to the service we received . Thomas set our appt and had it back to us on time ! More

by stevehardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas G.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Your Friends at Serra Jackson

December 16, 2023

Clean. Loved the staff. Sales managers were great. Finance gentleman was great. Joe rice was awesome. More

by kerisanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe rice
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Your Friends at Serra Jackson

December 15, 2023

After last service visit for our new Enclave found oil on our garage floor. Looking under the front of the car, oil was on the frame. Called the Serra Service Department - Representative said "Well the tec More

by rjohnson50
Workmanship
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, Your Friends at Serra Jackson

December 13, 2023

Service was excellent. Matt took very good care of me and went out of his way having my car washed and vacuumed. Serra had great service technicians Matt was the best. More

by C. Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Dec 14, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

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