Serra Chevrolet - Cadillac - Buick - GMC

They always do amazing work on my car. They are the only people I trust with my Kia! They’re always knowledgeable about what they’re doing and great at explaining everything. They are the only people I trust with my Kia! They’re always knowledgeable about what they’re doing and great at explaining everything. More

While searching for a used car for my 16 year old daughter for Christmas, I decided to go to a dealership rather than simply buying off Facebook marketplace or some other private source. I understan daughter for Christmas, I decided to go to a dealership rather than simply buying off Facebook marketplace or some other private source. I understand there are risks involved any way you go, but was comforted by the thought that a dealer wouldn't try to scam me and would try to make things right if there were significant issues. In fact, I was so comforted by this thought that I was willing to even play the large dealer fee associated with using Serra. Unfortunately, my trust was sorely misguided. On the drive home from the dealer, my new to me vehicle stopped multiple times in busy intersections, surged forward unprompted, and lost power at times while driving down the interstate. The dangerous condition was caused by a failing transmission, which was going to cost thousands to replace. Serra's response, "bring it back and we will give you MOST of your money back on a trade in." Nevermind that they had no trades anywhere comparable to what I had bought or that they were unwilling to give me full value and looking to make more money on another trade/ booking fee. They were unwilling to help with a single dime to help pay for an extremely unsafe vehicle that was to be given to my daughter for Christmas. These guys are truly the Grinch that Stole My Family's Christmas. I wouldn't trust them to do the right thing. I would recommend Facebook before this company that is unwilling to stand by their products at least you will save yourself the extra $850! More

Service was great from start to finish! Highly recommend Serra Chevrolet in Jackson. Really enjoying my KIA! Highly recommend Serra Chevrolet in Jackson. Really enjoying my KIA! More

Just dropped off for oil change, went to work and it was ready by lunch for me to pick up. Service was great ready by lunch for me to pick up. Service was great More

Great service. Our salesman was awesome. With that being, everyone was very easy to work with the process to buy the car This was the sixth vehicle we bought there. Our salesman was awesome. With that being, everyone was very easy to work with the process to buy the car This was the sixth vehicle we bought there. More

They are awesome to work with. Very understanding and will find what you need and help with what you need also. Very understanding and will find what you need and help with what you need also. More

The service dept did a good job of taking care of a recall issue. In and out quickly. Thanks recall issue. In and out quickly. Thanks More

Wait time was reasonable. Service men were caring and we were told all aspects ts. Service men were caring and we were told all aspects ts. More

Always very attentive and helpful. I drive more than an hour out of my way to come to Serra when a different Kia dealership is 20 miles from my house. The one close to my house does no I drive more than an hour out of my way to come to Serra when a different Kia dealership is 20 miles from my house. The one close to my house does not provide anywhere near this level of service. More

Service was quick and thorough. However, had to wait two weeks for appointment for service time. However, had to wait two weeks for appointment for service time. More