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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
340 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 340 reviews

March 22, 2024

Easiest purchase from a dealer. No run around. Straight to the point. Austin was great. Would recommend them to anyone! More

by southpole12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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Mar 25, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Austin was able to meet your needs. At Serra Chevrolet Buick GMC Cadillac, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Your Friends at Serra Jackson

March 22, 2024

Great service good value for the money helpful sales person and everyone was nice and friendly More

by gpayne5356
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

March 21, 2024

I’ve taken my car to Serra for years to have it serviced. One day I took it in for service and was told I needed a motor replacement that wasn’t true, I think I’m going to take my car and have it serviced so More

by s.angela16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for sharing this feedback. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

March 20, 2024

The dealership fixed my truck in a timely manner but 3 days later I started having some of the same issues again. My husband called the dealership back and they told him that they would have to do another More

by Nurse Walker
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate learning about your experience at our dealership. We welcome the opportunity to discuss this further with you. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

March 19, 2024

they told me that the brake job would take 4 hours. They did it in half the time, it only took 2 hours. Everyone is very nice. More

by RAINBOWPEACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

March 19, 2024

I got my oil changed and my tires rotated. One valve stem cap is missing and the other 3 were not fully tightened. I had to turn them 2 to 3 turns to get them tight. They did however get me More

by tim.stroud
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Tim, we appreciate you leaving this feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your experience further. Sincerely, Your Friends at Serra Jackson

March 17, 2024

Brian Russell was helpful and interested in helping me. He was very courteous. He has been prompt with follow up. More

by vossnatalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Natalie, it’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Your Friends at Serra Jackson

March 16, 2024

Got me in on the same day, fast service and the front desk was very helpful. More

by ashbetts92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Ash. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

March 15, 2024

I had a great experience. It was a quick smooth process, thanks for Dustin Warren and Jason in finance. More

by av3boys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dustin and Jason was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Your Friends at Serra Jackson

March 15, 2024

I trust Serra with their quality and honesty regarding both purchases and servicing my car. More

by annejensen32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Anne. Sincerely, Your Friends at Serra Jackson

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