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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
424 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 424 reviews

July 04, 2025

I had been looking at Buick Enclaves, GMC Acadias, and Chevy Traverses ( mainly the Enclaves ) on websites all across West Tennessee and Western Kentucky. I found two Eclaves that I liked on the Serra of More

by solds_46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for sharing your experience with us! We're glad that you found the perfect Buick Enclave and that Laura, David, and Jason provided you with exceptional service throughout the process. It's great to know that this is your third vehicle purchase from Serra Chevrolet Buick GMC Cadillac and that you have been pleased with each one. We appreciate your loyalty and look forward to welcoming you back for any future needs. Sincerely, Your Friends at Serra Jackson

July 02, 2025

The overall experience was good. The one gentleman that checked us in was unorganized and confusing. More

by deicequeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback regarding the check-in process and we're glad to hear that your overall experience at Serra Chevrolet Buick GMC Cadillac was good. If you have any further feedback or wish to discuss your experience in more detail, please feel free to contact us. Sincerely, Your Friends at Serra Jackson

June 30, 2025

DO NOT TRADE OR BUY! !!! BAD! Purchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. More

by sudberrybuyandsell
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Croom
Jul 01, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Our team has acknowledged this review.

June 27, 2025

My wife was led to believe that our service would be covered under warranty/recall check, but they charged me for it. When I tried to talk to the service manager about it, he began yelling at me and bec More

by ahuguenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Hamady
Jun 30, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

This review has been received and acknowledged. Sincerely, Your Friends at Serra Jackson

June 26, 2025

Great variety, no hassle sales team, Service was great . Leah was very helpful and I will be back again to buy from her More

by edwardtmoore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah was amazing , Sam Hamady
Jun 26, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review, Edward! We're thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac. It's fantastic that Leah was able to assist you and make your visit enjoyable. We look forward to welcoming you back for your next purchase! Sincerely, Your Friends at Serra Jackson

June 24, 2025

Kia Service is great! Wilson made my service appointment go very smooth, by keeping my informed as I waited in the new nice facility! More

by lauriearobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson
Jun 24, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review, Laurie! We're glad to hear that Wilson provided you with excellent service and that you enjoyed our new facility at Serra Chevrolet Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again. Sincerely, Your Friends at Serra Jackson

June 22, 2025

Dealership is friendly, nice environment. Answered all questions. All employees work as a team. Assisted with things even after the purchase was complete. Would definitely recommend More

by ayo_shawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb. , Sam Hamady
Jun 22, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Shawn! We're thrilled to hear that you found Serra Chevrolet Buick GMC Cadillac to be a friendly and supportive environment. Our team takes pride in working together to ensure that all your questions are answered and that you feel well taken care of, even after your purchase. We appreciate your recommendation and look forward to seeing you again in the future! Sincerely, Your Friends at Serra Jackson

June 22, 2025

Fast efficient service. Staff is very helpful and pleasure to work with. Completed in a timely manner More

by rickc64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont recall
Jun 22, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you, Rick, for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Serra Chevrolet Buick GMC Cadillac. Our team strives to provide helpful and pleasant assistance, and we're glad it made a positive impact on your visit. We look forward to welcoming you back soon! Sincerely, Your Friends at Serra Jackson

June 20, 2025

Joe Rice is an absolute pleasure to work with, everything couldn’t have been any smoother! More

by ewisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hamady
Jun 20, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that Joe made your experience so pleasant and smooth. At Serra Chevrolet Buick GMC Cadillac, we strive to provide excellent service, and it's great to know we succeeded. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

June 17, 2025

All personnel were helpful and professional. They took my car on time, and the service was performed in the time and for the price they quoted me. I am very satisfied! More

by bnstovall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of the people I worked with.
Jun 17, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your positive review! We're thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac to be helpful and professional, and that your service experience met your expectations. Your satisfaction is our priority! We look forward to welcoming you back for your next visit. Sincerely, Your Friends at Serra Jackson

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