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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
367 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 367 reviews
March 04, 2025
Kelton is the best. Easiest oil change ever. Best price too. Thank you for the help. Easiest oil change ever. Best price too. Thank you for the help. More
by lauraangle89
Verified CustomerEmployees Worked With
March 01, 2025
everyone is always so friendly and helpful. When making appointment they are very easy to work with and I always leave my vehicle for the day. they always ask for assistance to a ride. When making appointment they are very easy to work with and I always leave my vehicle for the day. they always ask for assistance to a ride. More
by juneald1963
Employees Worked With
Jimmy , Jessie
February 23, 2025
I took my Tahoe in for a noise it made when you were going over 70 mph. The transmission had just been replaced at another dealer. They told me to turn the radio up and not worry about the noise. Serra going over 70 mph. The transmission had just been replaced at another dealer. They told me to turn the radio up and not worry about the noise. Serra said the noise was from rear differential. $3700 repair, noise still there. The transmission, not even a week old, was bad. The way replaced but I paid for a repair that I'm not sure was necessary and it was very expensive. Not too pleased with either dealer but Serra did get it repaired. Express Chevrolet in Brownsville put in a bad transmission, not their fault, but discounted my concerns and told me to turn the radio up and ignore the noise. More
by rlcherry
Employees Worked With
Other Employees :
After the first (not sure necessary repair) I was given a loaner car. In total my car was at Serra almost 5 weeks
February 22, 2025
Good job for all concerned. I will bring my car back whenever I need service I will bring my car back whenever I need service More
by rbutler4749
Employees Worked With
February 20, 2025
We always have great service! Recommend them! Friendly staff. Wouldn’t take our cars anywhere else Recommend them! Friendly staff. Wouldn’t take our cars anywhere else More
by wearebutone
Employees Worked With
February 19, 2025
The dealership staff was friendly and the premises were clean. Surprisingly, the basic services were competitively priced if you are going to book an appointment somewhere to bring it in. I also felt the i clean. Surprisingly, the basic services were competitively priced if you are going to book an appointment somewhere to bring it in. I also felt the issues I documented were honestly addressed and resolved. Communication timeliness could be improved, but given how incredibly busy they stay, I will absolutely given them a pass this time. More
by Derek Campbell
Employees Worked With
February 18, 2025
Great service department, friendly staff, quick, reliable service. Would recommend them even if you didn't buy from them. I bought my Kia in New York, live in Tiptop and drive over an hour because reliable service. Would recommend them even if you didn't buy from them. I bought my Kia in New York, live in Tiptop and drive over an hour because I like them the best around. Easy to make an appointment only issue is the hold times sometimes are very long. Another than that service department totally gets a 5 star review in my book. More
by allisonwerner62
February 15, 2025
The dealer was able to work a wiper linkage repair into their schedule and fix the car with 3 hrs. I was surprised oF the speed they were able to do this their schedule and fix the car with 3 hrs. I was surprised oF the speed they were able to do this More
by scorson
Employees Worked With
