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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
431 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 431 reviews

July 25, 2025

The staff are great they always treat me and my wife with the utmost respect and care about us there the best More

by russelllloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your wife feel respected and cared for by our staff at Serra Chevrolet Buick GMC Cadillac. Your support means a lot to us, and we look forward to serving you both again soon! Sincerely, Your Friends at Serra Jackson

July 23, 2025

I absolutely love this dealership. They are always there to help me and never have given me any bad service. I will always buy my vehicles from them. I highly recommend them. More

by kosborne35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the wonderful review! We're thrilled to hear that you love Serra Chevrolet Buick GMC Cadillac and appreciate our commitment to excellent service. Your recommendation means a lot to us, and we look forward to helping you with your future vehicle purchases! Sincerely, Your Friends at Serra Jackson

July 17, 2025

Mr. Joe Rice did an amazing job getting exactly what we wanted & a smooth transaction. Houston Paving Company appreciates Serra of Jackson. We hope to do more business in the future. More

by adam@houstonpavingcompanyinc.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rice
Jul 17, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your kind words, Adam! We’re thrilled to hear that Joe was able to assist you in finding exactly what you wanted and that your transaction went smoothly. At Serra Chevrolet Buick GMC Cadillac, we strive for excellent customer service, and your appreciation means a lot to us. We look forward to seeing you again in the future! Sincerely, Your Friends at Serra Jackson

July 15, 2025

Entire experience was good. Sales Lady Leigha Conrad was a pleasure to work with. By the time it was over I felt like I had gained a new friend . More

by papacamp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review! We're happy to hear that your experience with us was positive and that Leigha made such a great impression. At Serra Chevrolet Buick GMC Cadillac, we strive to create lasting connections with our customers. We look forward to welcoming you back soon. Sincerely, Your Friends at Serra Jackson

July 11, 2025

Service dept was excellent. . took the car in and they were prompt with my appointment and provided a comfortable place to wait.. everyone was courteous and professional More

by lisahall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback, Lisa! We’re thrilled to hear that you had an excellent experience with our service department at Serra Chevrolet Buick GMC Cadillac. It's great to know that our team made your visit comfortable and professional. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

July 10, 2025

Fast & efficient ! Courteous employees ! On time & not as expensive as I thought would be. Will be back! More

by lryan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wildon
Jul 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was fast, efficient, and that our employees provided courteous service. We appreciate your feedback on pricing as well, and we're looking forward to welcoming you back! Sincerely, Your Friends at Serra Jackson

July 10, 2025

I had an appointment at 1:30 for an oil change only. I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should More

by RINGER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review. We encourage you to contact us directly at your convenience to discuss your experience further. Sincerely, Your Friends at Serra Jackson

July 04, 2025

I had been looking at Buick Enclaves, GMC Acadias, and Chevy Traverses ( mainly the Enclaves ) on websites all across West Tennessee and Western Kentucky. I found two Eclaves that I liked on the Serra of More

by solds_46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for sharing your experience with us! We're glad that you found the perfect Buick Enclave and that Laura, David, and Jason provided you with exceptional service throughout the process. It's great to know that this is your third vehicle purchase from Serra Chevrolet Buick GMC Cadillac and that you have been pleased with each one. We appreciate your loyalty and look forward to welcoming you back for any future needs. Sincerely, Your Friends at Serra Jackson

July 02, 2025

The overall experience was good. The one gentleman that checked us in was unorganized and confusing. More

by deicequeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback regarding the check-in process and we're glad to hear that your overall experience at Serra Chevrolet Buick GMC Cadillac was good. If you have any further feedback or wish to discuss your experience in more detail, please feel free to contact us. Sincerely, Your Friends at Serra Jackson

June 30, 2025

DO NOT TRADE OR BUY! !!! BAD! Purchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. More

by sudberrybuyandsell
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Croom
Jul 01, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Our team has acknowledged this review.

Jul 12, 2025 -

sudberrybuyandsell responded

Wilson, I appreciate you acknowledging my complaint and concerns. However do you have any intentions of trying to remedy this situation? Dissatisfied customer David Sudberry PS I am bring the vehicle in for and oil change on August 6. I need someone to repair a part of the dash that has come loose. The good new just keeps coming!

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