Serra Chevrolet - Cadillac - Buick - GMC

I called the dealership to see if I could bring my vehicle in for an oil change and leave it since I did not have an appointment. Asked for a call when it was ready. I received no call and was workin vehicle in for an oil change and leave it since I did not have an appointment. Asked for a call when it was ready. I received no call and was working on a project for an out of town event Saturday morning. When I realized it was dark, I called the dealership and the answering machine picked up. I was devastated, I live in Brownsville with no transportation from Jackson and had a meeting on Saturday morning ou of town. I finally called for sales instead of service and someone answered. She called the service manager,but no answer. She kept trying and called me back to say he would have my vehicle pulled out front. I informed her, I had no keys. She said I guess he'll be there. By then, I had found someone to take me home, but no transportation for Saturday. We turned around and went back to Jackson. When I arrived at the dealership, the cashier that usually help me said she didn't do service customers any more. A salesman came over & said he would get my paperwork and keys but I had to be checked out by one of the sales managers. He was finishing up paperwork for a customer. I started this ordeal about 6:05 & finally arrived home a little after 8:00 pm.it was not a great day. More

Everyone was very professional and performed quality work. I recommend their services. Quality without a high price tag. work. I recommend their services. Quality without a high price tag. More

I called and asked for a last-minute service appointment. They accommodated my request and got me in ....Service was done in a timely manner, The staff was friendly and professional. The waiting room was c They accommodated my request and got me in ....Service was done in a timely manner, The staff was friendly and professional. The waiting room was clean and offered complimentary snacks and drinks. More

This was the third vehicle I have bought from here and have been very happy have been very happy More

Always fast and friendly. Had an appointment and was in and out within about an hour. Had an appointment and was in and out within about an hour. More

This facility has the nicest staff and service technicians. The facility is always clean well organized. technicians. The facility is always clean well organized. More

They forgot to replace the screw which left the bottom of my car dragging on the road. I had to drive 30 miles just for them to replace the screw. It was an inconvenience . It was no problem rectifying the my car dragging on the road. I had to drive 30 miles just for them to replace the screw. It was an inconvenience . It was no problem rectifying the situation. Like I stated previously not paying attention to detail inconvenienced me More

Serra staff always helpful, professional. Recently I have had engine replaced in two Kia cars I own. Serra crew very quick and kept me informed through the process. Recently I have had engine replaced in two Kia cars I own. Serra crew very quick and kept me informed through the process. More

My wife and I had an amazing experience with this dealership. This is why when I got my vehicle from them prior that when it was time for my wife to get a car there was only one place and one dealer dealership. This is why when I got my vehicle from them prior that when it was time for my wife to get a car there was only one place and one dealer that we going to. Me and my parents have been long time customers of Serra Chevrolet of Jackson. Very satisfied. More