Serra Buick GMC Champaign

The service staff in the dealership went above and beyond to make the Oil/Lube/Filter quick and easy and the cost was more than reasonable. to make the Oil/Lube/Filter quick and easy and the cost was more than reasonable. More

Good professional service, friendly and polite, would recommend there service department to others. Service department contacted me and gave me price before doing work. Darrell recommend there service department to others. Service department contacted me and gave me price before doing work. Darrell More

Routine service and inspection of my 2007 Lucern. Service was performed as requested, and the inspection didn't turn up anything else that needed to be done. Who could ask for anything more? Service was performed as requested, and the inspection didn't turn up anything else that needed to be done. Who could ask for anything more? More

GREAT PLACE TO GET YOUR CAR SERVICED!GOOD HONEST PEOPLE WHO CARE ABOUT YOU AND YOUR NEEDS,PLUS YOU GET YOUR CAR WASHED.AND DONUTS ON SATURDAY!..Mhmmm! WHO CARE ABOUT YOU AND YOUR NEEDS,PLUS YOU GET YOUR CAR WASHED.AND DONUTS ON SATURDAY!..Mhmmm! More

The service department goes above and beyond. They are trustworthy and complete quality work. Their prices are slightly higher but worth it. Highly recommend them. trustworthy and complete quality work. Their prices are slightly higher but worth it. Highly recommend them. More

Stopped in, got an appointment, arrived early for the appointment, they started immediately on the requested service, everything was done to my satisfaction, they even washed the Vibe when they where don appointment, they started immediately on the requested service, everything was done to my satisfaction, they even washed the Vibe when they where done servicing my car, Worden-Martin is the only place I have my car serviced at. thanks guys. More

Was looking for late model used Chevrolet Impala with specific options. Worden-Martin did not have one on lot, but went out and found one. Worked with Matt Russell, who was extremely helpful and patient. specific options. Worden-Martin did not have one on lot, but went out and found one. Worked with Matt Russell, who was extremely helpful and patient. The staff found a vehicle that fit the specifications required. The price started out a little high, but we came to an agreeable deal and purchased the vehicle. Was very satisfied with Matt Russell and all of the staff who worked with us. More

I recently moved to Champaign from a small town a couple hours away. I drove a big time gas guzzler and needed to find something more fuel efficient within my price range. Before I could even get inside t hours away. I drove a big time gas guzzler and needed to find something more fuel efficient within my price range. Before I could even get inside the building to find a sales person to help me Kurtis came out of the building asking if there was anything he could help me with. I gave him some ideas of what I was looking for in a car, and also my desired price range. He was very knowledgeable of the cars they had in stock and was quick to suggest them. We looked 10-20 used cars that fit the bill, and eventually came across a Chrysler 300 which is a car I've wanted for a long time. The price on it was very nice and after a test drive pretty much decided on getting it. We went back to his desk where he provided a water for me, which was awesome because it was pretty hot that day. After a little talking and getting some numbers together I was sent over to Scott Miller's desk. He was able to walk me through several scenarios for various lengths of financing and interest rates. It was pretty late in the day when I left the dealership so we exchanged numbers and Scott let me know very early the next day that I had been approved for a loan and could pick up the car that evening. Overall, I was super happy with Kurtis and Scott. They were both extremely helpful and I've already recommended them to several of my friends. They really went out of their way to not just sell me a car, but sell me the car I wanted at a price I could afford! More

Dan/Bob take great care of my car, do all the service, very competitent, friendly, interested in my needs, timely, listens to me. LOVE THEM!!! very competitent, friendly, interested in my needs, timely, listens to me. LOVE THEM!!! More

Bought the car at W-M 8/18/2005 w/ 11,529 miles on it. I now have 44379 miles on it and W-M has replaced the rotors 2 times (so they say) replaced the brakes once and now the brakes are metal to metal, the now have 44379 miles on it and W-M has replaced the rotors 2 times (so they say) replaced the brakes once and now the brakes are metal to metal, the rotors are shot. Service guy said this is NOT normal wear and tear (warrenty, of course it over). Told him I was going to talk to GM about fixing due to past problems with the brakes. Asked if he would tell GM the same thing he told me - not usual wear and tear. He said, definately. Well, low and behold, I contacted GM, they contact him - he told them - this is normal wear and tear! Can you believe it? Less than 50,000 in 4 years, two sets of brakes, 3 sets or rotors and this is "normal wear and tear'?! NOT. This isn't the only issue I've had with them. The gas mileage in this car has never met what the sticker on the car said. The sticker said 27 town 33 highway - which is what caught our eye with the car (and price). The car is lucky to get 30 on the highway and on a really good fill up might sweeze 23 mpg in town. I have 11 pages of maintenance complaints/repairs - better yet, I have 11 pages (their printout) of complaints and 8 pages worth of "nothing found" "Could not duplicate problem". I took my car to another shop to fix the brakes. They were upset with what W-M said to me and the estimate they gave me. This shop replaced my brakes and rotors, put new tires all around, aligned and performed an oil change for 1/2 of what W-M was going to charge me for just the brakes!!!! Now I have brakes on the car guaranteed for 60,000 miles and tires guaranteed for 65,000 miles. I always took the car in myself for repairs, one day, my husband went in with me and I could not believe the difference in how I was treated! I was treated like everything I said was of utmost importance when in the past I was treated like I was incoveniencing them! I tried to always be very nice and polite. You get more with sugar than vinigar...Not with W-M. This last time I was in there (this brake issue) while waiting in the waiting room there were 3 other people getting various minors things done ie. oil changes, tires rotated etc. The service reps came to each of them with "major" repairs that needed done. Stating it was "dangerous" to drive the car without the repairs. The repairs they quoted these folks were in the thousands of dollars!!! When they came to talk to me, they pulled me out of the waiting room to discuss the repairs that were needed for my car. A person I work with takes their cars there - their husband knows the mechanics and service guys, have known them for years.... her husband took their daughters car in, they told him that ALL the fluids in the car needed to be replaced as they had broken down from the car sitting unused for so long. The car sat for less than 2 months. I spoke with numerous mechanics and they had never heard of anything so rediculous! One time their daughter took her own car in and they treated her like crap and like she was crazy, however, they did say the car needed a lot of repairs, again thousands of dollars worth of work. Will I ever take any of my cars back there - NOT A CHANCE! Will I recommend them to anyone for sales or service - NOT A CHANCE! If W-M were the last place on earth to take my car to get it fixed, I wouldn't take it to them. I'll take mechanics courses and do the repairs myself first! More