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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,413 Reviews

1,413 Reviews of Seguin Chevrolet - Service Center

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July 15, 2023

Experience sales great to talk to noes what they are. Doing looks. Like they really no there job More

by EDWARDGARCIA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez, Erika DeLaGarza
Jul 17, 2023 -

Seguin Chevrolet responded

Hi EDWARDGARICA2000, Thank you for your 5-star review. We are glad to hear our team was excellent throughout your experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 14, 2023

Tyson was helping me with my car service. He was helpful and thorough. If I couldn't get ahold of him there was always another person in service department to help. More

by csaenz1386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Jul 14, 2023 -

Seguin Chevrolet responded

Hi csaenz1386, Thank you for your 5-star review. We are glad to hear Tyson was excellent during your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 14, 2023

Very bad communication. Took almost 3 weeks to get my vehicle back. Nobody called me to give updates I had to track down my service advisor every time I needed updates. More

by ally78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson was my service advisor
July 14, 2023

The only problem is the drive from San Antonio to get my vehicle serviced and there’s nothing to do More

by GHHERNANDEZIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold Guerra, Jaime Gallegos
Jul 17, 2023 -

Seguin Chevrolet responded

Hi GHHERNADEZIII, Thank you for your kind review. We are delighted to hear our service team was excellent with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 13, 2023

I was told to get there at 11am for my appointment and it would take 2 hours. Didn’t get out until 5pm More

by PATSY.A.WAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jul 24, 2023 -

Seguin Chevrolet responded

Hi PATSY.A.WAGNER We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 13, 2023

I scheduled my truck for retrofit of the ac plug . .like a month ago . I never got a call to bring it in for service . I guess cause I bought it in Pleasanton not in Seguin . More

by 52louism
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 24, 2023 -

Seguin Chevrolet responded

Hi 52louism, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 13, 2023

Very good service and friendly people. It is nice because they have people that speak your language. They do they job nicely ans on time. I really recommend the services and parts departme More

by CLAUSH78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rios and Ms. Sam
Jul 14, 2023 -

Seguin Chevrolet responded

Hi CLAUSH78, We appreciate your kind review. We are glad to hear our team took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 13, 2023

They were able to get our truck in quickly and were very open about what it would take to repair it. More

by Jamie Aven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jul 14, 2023 -

Seguin Chevrolet responded

Hi Jamie, Thank you for you taking the time to write to us. We are delighted to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 12, 2023

Great customer service great people Omar was great. Went above and beyond to ensure the customer was happy More

by Biggrumpysenior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Seguin Chevrolet responded

Hi Biggrumpysenior, Thank you for your kind review. We are glad to hear Omar went above and beyond during your visit. We hope to see you soon. HAve a great day. Sincerely, Jeremy Sims, General Manager

July 12, 2023

2 things, it was so hot on there s d i saw the thermostat set at 79. That's ridiculous. Had it not been for seeing my car parked outside no one would have told me it was ready. I would not have minded waitin More

by CHRISG1292
Recommend Dealer
No
Jul 13, 2023 -

Seguin Chevrolet responded

Hi CHRISG1292, We're sorry for the tempter inside the dealership. We recently have been an issue with the air conditioning system but we had it repaired. Don't hesitate to contact Gary Sthele to discuss your experience with us by phone at 830-303-4381 ext. 2035 or by email at gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

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