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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,406 Reviews
Call Service Center (830) 303-4381

1,406 Reviews of Seguin Chevrolet - Service Center

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January 27, 2024

Puntualidad y amabilidad excelente Puntualidad y amabilidad excelente todas las atenciones muy bien café entrega del vehículo y precio estoy contento More

by WILFREDOSIERVO77
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Jan 29, 2024 -

Seguin Chevrolet responded

Hi WILFREDOSIERVO77, Apreciamos su revisión de 5 estrellas. Estamos encantados de saber que nuestro equipo fue excelente durante su servicio. Esperamos verte luego! Cuidarse. Best regards, Jeremy Sims General Manager

January 27, 2024

No Work was done correctly and at the scheduled time. Routine and recall maintenance both done at once More

by SOWENS3
Recommend Dealer
Yes
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Jan 29, 2024 -

Seguin Chevrolet responded

Hi SOWENS3, Thank you for your 5-star review. We are delighted to hear our team was excellent during your service visit. We hope to see you soon. Take care. Best regards, Jeremy Sims General Manager

January 26, 2024

I was never there that day I was never at the dealership on that day More

by RWILHELM1181
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Feb 23, 2024 -

Seguin Chevrolet responded

RWILHELM1181, We apologize for any confusion or inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously. If there's anything specific you'd like to discuss or clarify, please feel free to reach out to us directly. We appreciate your time and input. Best regards, Jeremy Sims General Manager

January 26, 2024

Monica help take an extremely stressful situation and made the whole experience a pleasure. She gave constant updates and we knew what was happening each day. Monica is a shining star of your company and More

by yomarkyo
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Report | Print
Jan 26, 2024 -

Seguin Chevrolet responded

Hello yomarkyo, Thank you for sharing your wonderful 5-star experience with us! We're happy to hear that Monica helped turn a stressful situation into a pleasurable experience for you. Providing constant updates and clear communication is something we strive for, and it's fantastic to know that Monica exceeded your expectations. Your kind words about Monica mean a lot, and we appreciate your recognition of her efforts. If there's anything else we can do for you, please feel free to let us know. Thank you for choosing us, and we look forward to serving you in the future. Best regards, Jeremy Sims General Manager

January 26, 2024

Excellent service , professional and kindness Ro was gold and honest AJ honest on fiance ?? More

by GRAN_LETT
Recommend Dealer
Yes
Employees Worked With
Ro Reyes Fiance AJ Both awesome
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Jan 26, 2024 -

Seguin Chevrolet responded

Hello GRAN_LETT, Thanks for the stellar 5-star review! We're delighted to hear about the excellent service, professionalism, and honesty from Ro and AJ. If you ever need anything in the future, feel free to reach out. We appreciate your business! Sincerely, Jeremy Sims General Manager

January 26, 2024

Way too expensive for services rendered Your prices to service doesn't seem good service Fair More

by AARONWOODS125
Recommend Dealer
No
Employees Worked With
Service
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Aug 01, 2024 -

Seguin Chevrolet responded

Dear Aaron, I'm sorry to hear that you found our service pricing unsatisfactory. We strive to offer quality service at a fair value, and your feedback is important to us. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience and address any concerns you may have. Sincerely, Gary Stehle, Service Director

January 25, 2024

I took my truck in due to the check engine light coming on. I received no updates on progress until I called. I never recieved an explanation of the issue even when I picked up my truck. When I picked my t More

by DANIEL_RIGNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 25, 2024 -

Seguin Chevrolet responded

Hello DANIEL_RIGNEY, I appreciate you taking the time to share your experience, and I want to sincerely apologize for the issues you encountered with your recent visit. I understand the importance of timely updates and clear communication, and it's disappointing to hear that we fell short in this regard. I'm truly sorry for any inconvenience caused by the cleanliness of your truck upon pickup. This is not the level of service we strive for, and I assure you that we will address this matter internally to prevent similar occurrences in the future. Additionally, the recurrence of the check engine light is concerning, and I want to assure you that we take this matter seriously. I would like to investigate the issue further and ensure that we resolve it to your satisfaction. Please reach out to me directly at 830-303-4381 extension 2035 so that we can discuss the details and work towards a resolution. I appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing this to our attention, and I look forward to addressing your concerns. Best regards, Gary Stehle Service Director

January 25, 2024

Every thing was easy and professional. Every thing was easy and professional. Easy and professional More

by TEXAS44CAL
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 26, 2024 -

Seguin Chevrolet responded

Hi TEXAS44CAL, Thank you for your 5-star review. We are delighted to hear our team made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 25, 2024

Never thought I would have to pay 139. 00 for an oil change. My oil change at Freedom chevrolet was only 75.00. Your representative reply was that I was getting the good stuff. I will certa More

by KEEMOE
Recommend Dealer
No
Employees Worked With
Don't remember. Bad experiences I rather forget.
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Jan 26, 2024 -

Seguin Chevrolet responded

Hello KEEMOE, I appreciate you taking the time to share your concerns about your recent experience with us, and I want to apologize for any dissatisfaction you may have experienced. I understand your frustration regarding the cost of your oil change. We aim to provide transparent pricing and value for our services, and it seems that we may have fallen short in communicating this effectively. I apologize for any miscommunication, and I assure you that we will review our pricing structure to ensure clarity for our customers. I would appreciate the opportunity to discuss this further and address your concerns directly. Please contact me at 830-303-4381 extension 2035, so we can review your service experience in more detail and work towards a resolution. Thank you for bringing this to our attention, and I'm committed to addressing your concerns to ensure a more positive experience in the future. Best regards, Gary Stehle Service Director

January 25, 2024

Monica was amazing and helped me when other chevy service departments wouldn't, I will only take my vehicles to Seguin Chevy now More

by Chevyboy41
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Report | Print
Jan 26, 2024 -

Seguin Chevrolet responded

Hi Chevyboy41, Thank you for your 5-star review. We are delighted to hear Monica made your service visit excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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