Seguin Chevrolet - Service Center

It was easy to make the appointment, I waited for service to be completed, service desk personnel were courteous, and the waiting area is very pleasant. to be completed, service desk personnel were courteous, and the waiting area is very pleasant. More

I've taken my car in for the same issue and I keep getting told it's normal. I don't think so getting told it's normal. I don't think so More

Overall the service department is rude and doesn’t seem to want to help you. We first brought our truck in and were told it would take 3-4 days to diagnose. After 5 days of not hearing anything I called to want to help you. We first brought our truck in and were told it would take 3-4 days to diagnose. After 5 days of not hearing anything I called for an update. I was on the phone being redirected to the service department 4 times. On the 4th time, I said I was still waiting for service and the front desk lady asked if I would like to leave a message. I did and didn’t hear back that day or the next. I called the following day and was again redirected to the service department 3 times before a guy answered. He told me they were about to look at our truck and asked if I could call back later that day to see what is wrong because “there’s only two of us working”. (I don’t think the customer should have to keep calling for updates, but that’s my opinion I guess.) I called later that day like asked and was redirected to the service department for 16 minutes. Finally some lady answered and seemed more concerned figuring out who my service advisor was than trying to help me figure out what was wrong with my truck. (Our service advisor was Monica when we dropped it off, when I called the first time they said she wasn’t working that day and assigned me to a guy that I couldn’t remember the name, it turned out to be Dennis). She asked if I would be able to leave a message and I said no since my previous message was never returned. Finally I was directed to Dennis who told me what was wrong with our truck, gave an estimate of the repairs, and seemed very concerned about whether we had an extended warranty or not. I asked to call back about what to do after talking to my husband. We decided to pick the truck up and take it somewhere else to get fixed since we were brushed off, never given responses, and it took 3 days longer than we were promised. We went to pick the truck up and again, the service department seemed more worried about who our advisor was than helping us. The gentleman that was at the desk helped us because a short guy said “Dennis is busy in the parts area” and then the short guy sat down at a desk and started scrolling on his cell phone. (No wonder you have to wait at least 15 minutes on hold to talk to someone). We told them we wanted to take our truck somewhere else and why and were never apologized to, in fact when trying to express our frustrations the guy wouldn’t look at us. The short guy was still playing on his phone and had a smirk on his face too. We were told our diagnostic fee was $200 and the guy was “shocked” that no one ever told us that. It would be nice to actually be told when dropping the vehicle off or one of the three calls I had to tell us how much the diagnostic fee was. $200 is way too much for horrible costumer service, rude workers, and technicians that can’t even close the hood to our vehicle. We’re glad to know never to bring a vehicle to this dealership and never waste our money here again. More

Alot of the staff always moving around. Staying busy understandably. But, it wouldn't hurt for them to crack a smile. Being friendly goes a long way. Staying busy understandably. But, it wouldn't hurt for them to crack a smile. Being friendly goes a long way. More

Outstanding Hospitality. ... Well, working with Mrs.Cassandra on my service of the Tahoe. it was a great experience! ... Well, working with Mrs.Cassandra on my service of the Tahoe. it was a great experience! More

Fantastic I rate my experience as fantastic I rate my experience as fantastic at the Seguin Chevrolet dealership experience as fantastic at the Seguin Chevrolet dealership More

Everything went well ? ? Very friendly employees and good service did wait for long coffee on the spot ? Very friendly employees and good service did wait for long coffee on the spot More

Brought my 2016 Equinox in for service, and air conditioner repair good work Was out next day conditioner repair good work Was out next day More

Son demasiadas buenas personas, te tratan bien desde el principio , y te apoyan con todas las necesidades principio , y te apoyan con todas las necesidades More