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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,402 Reviews

1,402 Reviews of Seguin Chevrolet - Service Center

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April 25, 2024

No communication what so ever. I tried calling them to stop working on my car and they never answered. They did a $900 job with out approval. I had to fight with them regarding the More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
Apr 26, 2024 -

Seguin Chevrolet responded

Dear JJ, We deeply apologize for the lack of communication and any inconvenience caused during your recent visit. It's unacceptable that you experienced difficulty reaching us and that work was performed without your approval. Your feedback is taken seriously, and we will address this issue internally to ensure it doesn't happen again. Please contact us directly at (830) 303-4381 ext. 2035 to discuss your concerns further and resolve any outstanding issues. Sincerely, Gary Stehle Service Director

April 25, 2024

My emergency to most would have been ignored but Seguin Chevolet made my emergency theirs and had me in and out within an hour. Respect and honesty is what I received. More

by LUANNLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Luannlawson, Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to address your emergency promptly and efficiently. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best regards, Jeremy Sims General Manager

April 25, 2024

They took the engine covers of and did not put them back on, I found this just before I got home. Hopefully no parts were lost on the drive. More

by Atmfrog00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Atmfrog00, We sincerely apologize for the oversight regarding your engine covers. Our team strives to provide thorough and meticulous service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to ensure this issue is addressed and doesn't happen again in the future. If you have any concerns or if any parts are missing, please don't hesitate to contact us directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Advisor

April 24, 2024

I went to get my exhaust fixed along with the breaks and only the exhaust was completed. The service worker said my breaks were done as well but my paper work, and the breaks still making noise says it wasn More

by kristiealfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these I worked with
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Kristiealfred, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your recent visit. It's disappointing to hear that the brakes are still having issues despite being indicated otherwise. Please know that we take your feedback seriously, and we will investigate what happened to ensure it doesn't occur again in the future. We'd like to make things right. If you're available, we'd appreciate the opportunity to address the brake issue promptly. Feel free to contact me directly at (830) 303-4381 ext. 2035, and I'll personally ensure that your concerns are resolved to a 5 star standard. Best regards, Gary Stehle Service Director

April 24, 2024

Good service great customer service everyone is always nice always fix my issues with my vehicle More

by R.SANCHEZ2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Seguin Chevrolet responded

Hey R.SANCHEZ2112, Thank you for sharing your positive experience with us! We're thrilled to hear that you received good service and excellent customer care from our team. We appreciate your loyalty and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Apr 25, 2024 -

Seguin Chevrolet responded

Hi R.SANCHEZ2112, We appreciate your kind words. We're thrilled to have provided you with excellent service! Have a great day. Sincerely, Jeremy Sims, General Manager

April 20, 2024

The dealership has friendly customer service. They replaced my gray paint that they gave me with the black I ordered. More

by mjeannepalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Seguin Chevrolet responded

Hey mjeannepalm, Thank you for sharing your positive experience with us! We're glad to hear that you received friendly customer service and that we were able to help you with the paint order. Please don't hesitate to reach out if you ever need anything else. Best regards, Jeremy Sims General Manager

Apr 22, 2024 -

Seguin Chevrolet responded

Hi mjeannepalm, We're glad we could meet your expectations! Looking forward to your next visit. Sincerely, Jeremy Sims, General Manager

April 19, 2024

They had the vehicle I was looking for and ability to deliver. My vehicle had side steps on back order and while it did take a few weeks to come in, they were able to get them installed quickly once in. More

by DV1035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano
Apr 22, 2024 -

Seguin Chevrolet responded

Hi DV1035, Thank you for the fantastic review! We're glad you had a positive experience with us. Sincerely, Jeremy Sims, General Manager

April 19, 2024

Had an 8:00 A. M. Appointment which I showed up on time for ...Still took them Four hours to do an oil change and just an oil change because they will not rotate my More

by DANIELQROD210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Every one
Apr 22, 2024 -

Seguin Chevrolet responded

Dear DANIELQROD210, We sincerely apologize for the inconvenience you experienced during your recent visit. Your time is valuable, and we regret that the service took longer than anticipated. Regarding the aftermarket wheels, we understand your frustration and will address this issue internally to ensure better communication in the future. Please accept our apologies for any oversight during the purchase process. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to me directly at (830) 303-4381 ext. 2035. Your feedback is important to us, and we strive to improve our service based on customer input. Best regards, Gary Stehle Service Director

April 19, 2024

Always friendly and answers my questions. Does a good job checking everything on my vehicle. More

by LVK67T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Seguin Chevrolet responded

Hi LVK67T, Thank you for taking the time to share your positive experience with us! We're glad to hear that our team provided friendly service and addressed all your questions. We aim to ensure your vehicle is in top-notch condition. If you need assistance in the future, please reach out. Best regards, Jeremy Sims General Manager

Apr 22, 2024 -

Seguin Chevrolet responded

Hi LVK67T, Thank you for choosing us! Your positive review means a lot to our team. Have a great day. Sincerely, Jeremy Sims, General Manager

April 19, 2024

This dealership was efficient and friendly! Helped me out last minute with a parts and service need. I highly recommended More

by Alicia B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyron
Apr 22, 2024 -

Seguin Chevrolet responded

Hi Alicia B, Thank you for your kind words and recommendation! We're delighted to hear that we could assist you efficiently and with a friendly touch. We're always here to help with any parts and service needs you may have. Don't hesitate to reach out if you need anything else in the future. Best regards, Jeremy Sims General Manager

Apr 22, 2024 -

Seguin Chevrolet responded

Hi Alicia B, We're thrilled to have provided you with excellent service! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

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