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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,338 Reviews

1,338 Reviews of Seguin Chevrolet - Service Center

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April 03, 2024

Very polite and knowledgeable Courteous informative and attentive to details on what the customer is asking and looking for More

by EC_JUICE_6400
Recommend Dealer
Yes
Employees Worked With
Anjali
Apr 03, 2024 -

Seguin Chevrolet responded

Hi EC_JUICE_6400, Thank you for your kind review. We are glad to hear you had an excellent experience. Take care. Sincerely, Jeremy Sims, General Manager

April 03, 2024

I have been actively involved with Seguin's dealership in seguin for 3years and I am very pleased with their professionalism and commitment to their customers More

by EC_JUICE_6400
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Apr 03, 2024 -

Seguin Chevrolet responded

Hi EC_JUICE_6400, Thank you for your loyal patronage over the past three years! We greatly appreciate your kind words about our dealership's professionalism and commitment to customer service. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service for years to come. If you ever need anything or have any questions, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

April 03, 2024

The service manager got me checked in in a timely manner. The mechanic explained what her did when he was finished. They got the problem fixed and I was on my way More

by Cpankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Rittiman
Apr 04, 2024 -

Seguin Chevrolet responded

Hi Cpankey, Thank you for sharing your positive experience with us! We're delighted to hear that our team provided you with swift, efficient and effective service, from check-in to resolution. If you ever need further assistance, feel free to reach out. Best regards, Jeremy Sims General Manager

Apr 04, 2024 -

Seguin Chevrolet responded

Hi Cpankey, Thank you for your 5-star review. We are delighted to hear our team took excellent service of you and your vehicle. Take care. Sincerely, Jeremy Sims, General Manager

April 03, 2024

I worked for a Chevrolet dealership for 42 years in management. 2 and 1/2 is not acceptable service writer was good More

by TJSGOLFP
Recommend Dealer
No
Employees Worked With
2 and half hours was not good for a oil change
Apr 04, 2024 -

Seguin Chevrolet responded

Hi TJSGOLFP, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. As someone with extensive experience in the industry, your perspective is valuable to us, and we apologize for any inconvenience caused. We'll use your comments to improve our services. If there's anything specific you'd like to discuss or if you have suggestions for how we can better serve you, please feel free to reach out directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle, Service Director

April 02, 2024

Dropw my truck off at 8:00 am , for a recall and called around 2 to see if my truck was finished it had been 7hrs and they still haven’t worked on it and didn’t have the parts lol , thanks for xxxxing ruin More

by ROMANJAMES830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Seguin Chevrolet responded

Hi ROMANJAMES830, We sincerely apologize for the inconvenience and frustration you experienced with the delay in servicing your truck. Your time is important to us, and we regret any disruption to your plans. We're actively addressing the issue to prevent similar situations in the future and ensure efficient service for all our customers. If there's anything we can do to make it right, please don't hesitate to reach out. You can contact me directly at (830) 303-4381 ext. 2035. Thank you for bringing this to our attention. Sincerely, Gary Stehle Service Director

April 02, 2024

Had an appointment with Ivan but he couldn't attend us so he said his sister would help. She couldn't answer questions then we were offer a very low trade in value for our vehicle More

by C&C
Recommend Dealer
No
Employees Worked With
Ivan Perez and his sister
Apr 03, 2024 -

Seguin Chevrolet responded

Hi C&C, I'm sorry to hear about your experience with us. This doesn't align with the level of service we strive to provide. I apologize for the inconvenience caused by the change in your appointment and any issues with the trade-in evaluation. Your feedback is valuable, and we'll address these concerns internally to ensure a better experience in the future. If you'd like to discuss this further or have any questions, please feel free to reach out to me directly (830) 303-4381 . Best regards, Jeremy Sims General Manager

April 01, 2024

Had our 2019 Chevy Blazer in for service. I enquired about trading it in. A salesman (Ro) took me onto the lot to have a look at the new Blazer Rs's on the lot (nice car) He asked if I wanted More

by Shumdog71
Recommend Dealer
No
Employees Worked With
Dennis in service and Ro in sales. Service was good, sales was not
Jul 03, 2024 -

Seguin Chevrolet responded

Dear Shumdog71, Thank you for sharing your experience with us. We appreciate your feedback and will use it to improve our customer service and make sure our vehicles has adequate fuel for future test drives. If there is anything we can do to assist you further or in the future, please don't hesitate to reach out. Sincerely, Jeremy Sims

March 31, 2024

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service. More

by JAKEBLOCKER
Recommend Dealer
Yes
Employees Worked With
Dennis Rittimann
Mar 31, 2024 -

JAKEBLOCKER responded

It was a great experience, got my oil changed and tires rotated. They also fixed a recall that I didn't even know about. Excellent service.

Apr 01, 2024 -

Seguin Chevrolet responded

Hi JAKEBLOCKER, Thank you for sharing your experience with us! We're delighted to hear that your visit was excellent and that we could address the recall for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Jeremy Sims General Manager

March 31, 2024

It took 3 hrs for an oil change and they didn't check my tire pressure or window washer fluid. Not sure what's included in an oil change but I feel it took to long More

by GONZALES.R3
Recommend Dealer
No
Apr 01, 2024 -

Seguin Chevrolet responded

Hi GONZALES.R3, Thank you for sharing your experience with us. We apologize for the extended wait time and any inconvenience caused during your visit. Your feedback is essential, and we will review our processes to ensure that future oil changes are completed more efficiently and include the necessary checks. If you have any further concerns or need assistance, please don't hesitate to reach out to me directly (830) 303-4381 ext. 2035. We appreciate your business and hope to earn the opportunity to provide you with a 5 star-experience in the future. Sincerely, Gary Stehle Service Director

March 31, 2024

Monica was Ok. The long 2 hour wait for my 2pm appointment was my reason for not giving a 5 star rating. More

by raul.urrutia
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Apr 01, 2024 -

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for your feedback. We apologize for the extended wait time during your appointment. Your time is valuable, and we understand your frustration. We'll work on improving our scheduling and efficiency to ensure a smoother experience for our customers in the future. If there's anything else we can do to assist you, please feel free to reach out. We appreciate your business and hope to provide 5 star service next visit. Best regards, Jeremy Sims General Manager

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