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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,338 Reviews
Call Service Center (830) 303-4381

1,338 Reviews of Seguin Chevrolet - Service Center

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April 30, 2024

The dealership is very good with communicating with The customer and goes over and beyond to help you out as much as they can More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Parker
Report | Print
Apr 30, 2024 -

Seguin Chevrolet responded

Dear NO20, Thank you for your feedback and positive comments about our dealership's communication and commitment to customer service. We're thrilled to hear that you had a good experience with us. However, we're always striving to improve, and your input is invaluable in helping us achieve that goal. If you have any suggestions on how we can elevate your experience to a 5-star level during your next visit, please don't hesitate to let us know. We're here to ensure your satisfaction and look forward to serving you again soon. Best regards, Jeremy Sims General Manager

April 30, 2024

Gerry and Denis were wonderful . Service was great and on time. I will be back to Seguin Chevrolet More

by CBMCJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Stiel
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Apr 30, 2024 -

Seguin Chevrolet responded

Dear CBMCJR, Thank you for the review! Im glad to hear that Dennis and myself provided you with wonderful service and that your experience and was on time. We're grateful for your kind words and your decision to choose us for your automotive needs. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon. Best regards, Gary Stehle Service Director

April 30, 2024

Very busy service department. I feel like they want to do everything they can to take care of all of their customers. Monica certainly stepped up and took care of my needs and did More

by M. G. Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Seguin Chevrolet responded

Dear M. G. Cummings, Thank you for your wonderful review! We're delighted to hear that Monica and our service department went above and beyond to accommodate your needs in a timely manner. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

April 26, 2024

Great service, thanks to Tyson and Jeanette , got my truck in and out, trucks runs great now More

by JGONZALEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette and tyson
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Hey JGONZALEZ47, Thank you for the stellar review! We're thrilled to hear that Tyson and Jeanette provided you with great service and that your truck is running smoothly. We appreciate your business and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

April 26, 2024

I was a little disappointed at how long it took to get the parts in and then to get the job completed More

by paschmidt53m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear paschmidt53m, Thank you for your feedback, and we apologize for any inconvenience caused by the delay in obtaining parts and completing the job. We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with in the future. Sincerely, Jeremy Sims General Manager

April 26, 2024

I was met on the service drive, and was told to proceed inside. At that time I told someone why I was there and they said they would contact my service advisor. It seem my entire visit was done through te More

by Yworry001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t see either of these people
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear Yworry001, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your visit. Your concerns regarding communication and professionalism are noted, and we'll address them internally to ensure a better experience for all customers. We would like the opportunity to address your concerns and see what we can do to rectify the situation. Please feel free to contact me directly at (830) 303-4381 ext. 2035. We look forward to hearing from you and resolving any issues you may have. Sincerely, Gary Stehle Service Director

April 25, 2024

No communication what so ever. I tried calling them to stop working on my car and they never answered. They did a $900 job with out approval. I had to fight with them regarding the More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear JJ, We deeply apologize for the lack of communication and any inconvenience caused during your recent visit. It's unacceptable that you experienced difficulty reaching us and that work was performed without your approval. Your feedback is taken seriously, and we will address this issue internally to ensure it doesn't happen again. Please contact us directly at (830) 303-4381 ext. 2035 to discuss your concerns further and resolve any outstanding issues. Sincerely, Gary Stehle Service Director

April 25, 2024

My emergency to most would have been ignored but Seguin Chevolet made my emergency theirs and had me in and out within an hour. Respect and honesty is what I received. More

by LUANNLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Luannlawson, Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to address your emergency promptly and efficiently. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best regards, Jeremy Sims General Manager

April 25, 2024

They took the engine covers of and did not put them back on, I found this just before I got home. Hopefully no parts were lost on the drive. More

by Atmfrog00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Report | Print
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Atmfrog00, We sincerely apologize for the oversight regarding your engine covers. Our team strives to provide thorough and meticulous service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to ensure this issue is addressed and doesn't happen again in the future. If you have any concerns or if any parts are missing, please don't hesitate to contact us directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Advisor

April 24, 2024

I went to get my exhaust fixed along with the breaks and only the exhaust was completed. The service worker said my breaks were done as well but my paper work, and the breaks still making noise says it wasn More

by kristiealfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these I worked with
Report | Print
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Kristiealfred, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your recent visit. It's disappointing to hear that the brakes are still having issues despite being indicated otherwise. Please know that we take your feedback seriously, and we will investigate what happened to ensure it doesn't occur again in the future. We'd like to make things right. If you're available, we'd appreciate the opportunity to address the brake issue promptly. Feel free to contact me directly at (830) 303-4381 ext. 2035, and I'll personally ensure that your concerns are resolved to a 5 star standard. Best regards, Gary Stehle Service Director

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