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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,397 Reviews
Call Service Center (830) 303-4381

1,397 Reviews of Seguin Chevrolet - Service Center

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October 04, 2024

Took my truck in for service. My service advisor, Michael, was absolutely amazing. Micheal was easy to reach, kept me updated and got me in and out as quickly as possible. I work More

by KDS710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Service Advisor)
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear KDS710, Thank you for your fantastic review! We’re delighted to hear that Michael provided such excellent service and kept you well-informed throughout your visit. It’s always great to receive feedback from someone who understands the importance of customer care, and we’re proud to know Michael exceeded your expectations. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

Excellent and respectful sales people! This is the second vehicle we have purchased from them. More

by Tracy Cheatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Medina
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Oct 07, 2024 -

Seguin Chevrolet responded

Dear Tracy Cheatham, Thank you for your review! We’re thrilled to hear that you had another excellent experience with our respectful sales team. We truly appreciate your continued trust in us for your vehicle purchases and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

October 04, 2024

They’ll keep your car/truck for months and never bother giving you a loaner. Delay, delay, delay! Can’t get any help just excuses. More

by CGARZA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gracie
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Oct 07, 2024 -

Seguin Chevrolet responded

Dear CGARZA88, I apologize for the experience you've had with our service department. It’s concerning to hear about the delays and lack of communication regarding your vehicle. Your feedback is vital for us to improve our processes. Please reach out to me directly (830) 303-4381 ext. 2035 so I can address your concerns and work towards a resolution. Sincerely, Gary Stehle, Service Director

October 03, 2024

Unorganized, poor service in service/parts will not be going back waisted my time again More

by PETERSONJEREMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Seguin Chevrolet responded

Dear PETERSONJEREMY56, I’m sorry to hear that your experience with our service and parts department did not meet expectations. We strive for better, and your feedback is important to help us improve. If there’s anything we can do to address the situation further, please don’t hesitate to reach out at (830) 303-4381 ext. 2035, we would like to make things right. Sincerely, Gary Stehle, Service Director

October 03, 2024

When I came in, I had an appointment. They assisted me immediately and they would let me know how everything was going as my truck was getting fixed or oil change actually. More

by Monica melton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Seguin Chevrolet responded

Dear Monica, Thank you for sharing your great experience! I'm glad to hear our team assisted you promptly and kept you updated throughout your service visit. We appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Friendly courtesy, professional, helpful staff was extremely nice and made sure I was on the right track. More

by darencampbell369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Seguin Chevrolet responded

Dear darencampbell369, Thank you for your fantastic review! I'm delighted to hear that our staff provided you with friendly, courteous, and professional service. We strive to make sure every experience is as smooth as possible, and I'm glad we were able to assist you. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Gracie was super helpful in service. She was very friendly, polite and knowledgeable of her job. More

by DMSKBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
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Oct 03, 2024 -

Seguin Chevrolet responded

Dear DMSKBUS, Thank you for your wonderful review! I'm thrilled to hear that Gracie provided you with such friendly and knowledgeable service. We appreciate your kind words and look forward to assisting you with any future needs. Sincerely, Jeremy Sims, General Manager

October 03, 2024

Great service and communication throughout the sales and service process. They do a great job of being transparent with costs. More

by OLIVARES.STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Medrano
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Oct 04, 2024 -

Seguin Chevrolet responded

Dear OLIVARES.STEVEN, Thank you for your wonderful review! We’re glad to hear that you had a great experience with our team and appreciated the service and communication throughout the process. Transparency is key, and we’re happy it made a positive impact on your experience. We look forward to working with you again! Sincerely, Jeremy Sims, General Manager

October 01, 2024

Received a quote for park's only not for the whole repair bill. So I was a little surprised when I got the final bill. When I asked the tech what was this she answered? Well, you only asked about the cost of More

by bobbearrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Seguin Chevrolet responded

Dear Bobbearrt, Thank you for your feedback. I apologize for the miscommunication regarding the quote. We strive for transparency and clarity with all our service estimates, and I regret that this wasn’t your experience. We will work to ensure better communication moving forward. Please don’t hesitate to reach out to me directly (830) 303-4381 extension 2035 if you have any further concerns. Sincerely, Gary Stehle, Service Director

September 30, 2024

The incentives and savings are more than any other dealership. I came in for an oil change and left with a new truck. Deals to good to pass up More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Barragan 5 stars
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Sep 30, 2024 -

Seguin Chevrolet responded

Dear Daniel, Thank you for your fantastic review! We're thrilled that you found the incentives and savings unbeatable and that you drove away with a new truck! It's great to hear that we exceeded your expectations. We appreciate your business and look forward to seeing you again. Sincerely, Jeremy Sims, General Manager

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