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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,610 Reviews

1,610 Reviews of Seguin Chevrolet - Service Center

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July 14, 2023

The only problem is the drive from San Antonio to get my vehicle serviced and there’s nothing to do More

by GHHERNANDEZIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold Guerra, Jaime Gallegos
Jul 17, 2023 -

Seguin Chevrolet responded

Hi GHHERNADEZIII, Thank you for your kind review. We are delighted to hear our service team was excellent with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 13, 2023

I was told to get there at 11am for my appointment and it would take 2 hours. Didn’t get out until 5pm More

by PATSY.A.WAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jul 24, 2023 -

Seguin Chevrolet responded

Hi PATSY.A.WAGNER We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 13, 2023

I scheduled my truck for retrofit of the ac plug . .like a month ago . I never got a call to bring it in for service . I guess cause I bought it in Pleasanton not in Seguin . More

by 52louism
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 24, 2023 -

Seguin Chevrolet responded

Hi 52louism, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeremy Sims, General Manager

July 13, 2023

Very good service and friendly people. It is nice because they have people that speak your language. They do they job nicely ans on time. I really recommend the services and parts departme More

by CLAUSH78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rios and Ms. Sam
Jul 14, 2023 -

Seguin Chevrolet responded

Hi CLAUSH78, We appreciate your kind review. We are glad to hear our team took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 13, 2023

They were able to get our truck in quickly and were very open about what it would take to repair it. More

by Jamie Aven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jul 14, 2023 -

Seguin Chevrolet responded

Hi Jamie, Thank you for you taking the time to write to us. We are delighted to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

July 12, 2023

Great customer service great people Omar was great. Went above and beyond to ensure the customer was happy More

by Biggrumpysenior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Seguin Chevrolet responded

Hi Biggrumpysenior, Thank you for your kind review. We are glad to hear Omar went above and beyond during your visit. We hope to see you soon. HAve a great day. Sincerely, Jeremy Sims, General Manager

July 12, 2023

2 things, it was so hot on there s d i saw the thermostat set at 79. That's ridiculous. Had it not been for seeing my car parked outside no one would have told me it was ready. I would not have minded waitin More

by CHRISG1292
Recommend Dealer
No
Jul 13, 2023 -

Seguin Chevrolet responded

Hi CHRISG1292, We're sorry for the tempter inside the dealership. We recently have been an issue with the air conditioning system but we had it repaired. Don't hesitate to contact Gary Sthele to discuss your experience with us by phone at 830-303-4381 ext. 2035 or by email at gstehle@seguinchevrolet.com. Sincerely, Jeremy Sims, General Manager

July 12, 2023

Friendly and knowledgeable workers, very helpful and understanding, Amber in service was awesome. Thank you Amber More

by John Nunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber in service
Jul 13, 2023 -

Seguin Chevrolet responded

Hi John, Thank you for your kind review. We are delighted to hear Amber took excellent care of your vehicle. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 11, 2023

This time was the best time I ever got my truck serviced in a timely manner 1.5 hours for an oil change I have waited up to 3.5 hours in the past what ever change you all did keep it up More

by johnathangibson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 12, 2023 -

Seguin Chevrolet responded

Hi johnanthangibson54, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

July 11, 2023

Great service & very helpful. Tyson was very informative on up keeping performance updates. They were very time sensitive. More

by CLGOOCH097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 12, 2023 -

Seguin Chevrolet responded

Hi CLGOOCH097, We appreciate your 5-star review. We are glad to hear Tyson made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

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