Secret City Chrysler Dodge Jeep RAM

Gerard was great! Bought my first Jeep Wrangler and love it! Great experience! Had serious concerns with pricing and they met me halfway. Gerard and Mark and Chris are great guys! I really appreciate them very m Great experience! Had serious concerns with pricing and they met me halfway. Gerard and Mark and Chris are great guys! I really appreciate them very much More

Dishonest pack of weasels Don't let Secret City Chrysler waste your time. I spent a few weeks on and off communicating with this dealership about the purchase of a new Ram t Don't let Secret City Chrysler waste your time. I spent a few weeks on and off communicating with this dealership about the purchase of a new Ram truck. It would have been a simple cash sale with no trade, no financing, I had read the other bad reviews that described how they operated but they had inventory on the lot that matched what I wanted. They verbally agreed to what sounded like an adequate, complete out-the-door price but woud not put it in writing and would not specify which manufacturer incentives they were applying to reach their number. When I was headed there to complete the sale, the price magically went up by thousands of dollars. Result = no sale. When I didn't buy it they began trying to re-negotiate from their original verbal offer but still wouldn't to put anything in writing. Since then I bought a Nissan Titan from a trusted dealership and am extremely happy with it. Secret City continued to call me for weeks. More

2019 Pacifica Purchase Just purchased a new 2019 Pacifica Touring L Plus from Secret City. The entire experience was just outstanding. Excellent service! The entire staff wa Just purchased a new 2019 Pacifica Touring L Plus from Secret City. The entire experience was just outstanding. Excellent service! The entire staff was courteous and helpful at all times. Sales rep found the van we wanted at another location and had it shipped to us here in Oak Ridge. Couldn't ask for a better car buying experience. Great dealership...Great people! I'll probably purchase another vehicle from them later this year. More

Worst car buying experience ever. I was told by the used car sales manager that he could care less if I bought a car or not. I told him his trade in offer to me was insulting. Guess he I was told by the used car sales manager that he could care less if I bought a car or not. I told him his trade in offer to me was insulting. Guess he did not like that. More

Gimmicks They will do and say anything to make a sell. Knowledge is not a requirement to work at this dealership. Be careful, they will try and pull one over o They will do and say anything to make a sell. Knowledge is not a requirement to work at this dealership. Be careful, they will try and pull one over on you. More

Inconsiderate, unprofessional, disrespecting! My wife passed three years ago. They have sent letters to her trying to sell a new car which show up in the mail box as if they were condolence cards My wife passed three years ago. They have sent letters to her trying to sell a new car which show up in the mail box as if they were condolence cards; especially when they show up on the anniversary of her death! You can imagine how this feels to myself and my children. I called them and asked to speak with the sales manager so that she could be removed from the list. (Gary Burchfield). He did not respond to this call although the person who took the message for him to call was very nice. I would not recommend doing business with anyone who badgers the family of the passed. Even if it was a mistake, i would not do business with them when they are not even considerate enough to return a call, much less fix the error More

Buyer beware The dealership told us we could refinance in a couple months! That is a lie, the finance company the put us with will not refinance for 12 months. The The dealership told us we could refinance in a couple months! That is a lie, the finance company the put us with will not refinance for 12 months. They were just out to make money not to take our situation in consideration! We will never be back again!!! More

Buyer beware Car buyers beware: do not buy a car from Secret City Chrysler in Oak Ridge! There are too many other options for buying a car in this area. Car buyers beware: do not buy a car from Secret City Chrysler in Oak Ridge! There are too many other options for buying a car in this area. More

Missing oil dipstick Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm revising my one 🌟 to 4 🌟,3 of those 🌟 goes to the very nice woman who called me back and resolve this issue,and 1 🌟 to service dept. More

Great Experience We purchased a vehicle from secret city after going to the other Chrysler dealership in town. We were blown away by secret city’s customer service an We purchased a vehicle from secret city after going to the other Chrysler dealership in town. We were blown away by secret city’s customer service and the overall experience. We thoroughly recommend them. More