Secor Subaru - Service Center

The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean appointment. Everyone was courteous and waiting room was convenient and clean More

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, Anastasia was extremely rude and told me the part couldn’t be “unordered” an hour after it was “ordered”. Then got charged the $147 diagnostic fee as a punishment for not getting the work done there. No need to over charge, when i arrived i told them exactly what the engine code was, as Autozone is nice enough to read the code for free. Got an email saying the dealership has made this right with me and that is not the case! Have not received any contact in two weeks since posting this. More

You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is ready. p.s. -- a little annoying that the bathroom in the waiting area was "out of service" . . . More

The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. and thorough explaining the service provided, and the that I will need in the future. More

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

She was very professional and friendly. Keeping me updated on my car's progress and future needs. Keeping me updated on my car's progress and future needs. More

I did not have any experience with dealership side, only service center for recall support service center for recall support More

I was treated very well. Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate his He handled everything.He explained my Subarus issues very well More

Very efficient visit, friendly staff, comfortable waiting room, great service. I will definitely keep coming back. room, great service. I will definitely keep coming back. More