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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews
Call Service Center (860) 442-2323

1,301 Reviews of Secor Subaru - Service Center

Sort by
May 22, 2024

Great service once again. Courteous and friendly technicians, communication clear and direct, will recommend your dealership to family and friends. More

by ADS205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Secor Subaru responded

We're so glad to know you had a great experience with our team at Secor Subaru! Your recommendation means the world to us. Thank you for your support and we look forward to serving any future needs!

May 22, 2024

Easy in easy out. Courteous and knowledgeable. Answered all my questions and performed all services requested. More

by daddownes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Secor Subaru responded

We're glad to know your visit to Secor Subaru was a smooth one! It's great that our team could provide the knowledgeable service you needed. Thanks for sharing your experience with us, and we hope to see you again soon!

May 22, 2024

Great service, courteous staff. The car was ready on time. I appreciate the car was washed. I recommend your dealership. More

by GARYMARYSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Secor Subaru responded

We're so glad to know you had a great experience with our team at Secor Subaru! Thanks for the recommendation and we look forward to serving you again in the future. Safe travels!

May 22, 2024

The staff is courteous. I was kept informed of progress while I waited for car to be finished. More

by STANKEWICH1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Secor Subaru responded

Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels! - The Secor Subaru Team

May 20, 2024

Attentive friendly courteous staff Vehicle is always serviced and washed and is always ready on time More

by LUNDYSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Secor Subaru responded

We're glad to know you've had a positive experience with our team at Secor Subaru. We always aim for timely service and appreciate your feedback!

May 20, 2024

I always have a pleasant experience and good service at Secor Subaru. This is my second Forester and I have been a customer for over 10 years. More

by KBKAISER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Secor Subaru responded

We're delighted to know you've had consistent positive experiences at Secor Subaru. It's great to have such loyal customers like yourself! Enjoy your second Forester and here's to another 10 years together!

May 20, 2024

Secor service in NewLondon provided prompt , thorough and courteous service. I recommend this service center to Subaru owners! More

by MLABRECQUE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Secor Subaru responded

We're delighted to know you had a positive experience at our service center! Thank you for recommending Secor Subaru, we look forward to serving any future needs. Safe travels!

May 20, 2024

Problem not solved. Was billed for a part that was not needed and not installed. More

by A_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Eggert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Secor Subaru responded

Hello, We appreciate you for taking the time to speak with us about this situation. We regret that special order parts are non-refundable and appreciate your understanding. We hope the temporary fix on your gate will get you through until the correct part arrives. Please don't hesitate to reach out if there are any concerns or questions before then. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

May 19, 2024

Very friendly, helpful and accommodating service. Made my experience easy. Would/will choose them again. More

by SAUNG37
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with us at Secor Subaru! We strive for friendly and accommodating service. Looking forward to serving you again in the future!

May 18, 2024

Kyle was amazing. Listened to what I needed and got the problem resolved without basically accusing me of causing the problem due to my neglect (which is what Holmgren More

by jeffrey21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Secor Subaru responded

Jeffrey, we're glad to know Kyle and our team at Secor Subaru could assist you effectively. We always aim for respectful service that meets your needs. Thanks for choosing us!

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