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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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July 05, 2024

Excellent service friendly knowledgeable staff always willing to help vehicle is always cleaned on my pickup day More

by LUNDYSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Secor Subaru responded

Thank you for the kind words! We're delighted to hear that our team at Secor Subaru provided excellent service and kept your vehicle spotless. We appreciate your support!

June 25, 2024

Kyle was professional and kept me informed of the service being performed. Kyle also made sure the car was washed and vacuumed when the service was complete More

by Robey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Secor Subaru responded

Robey, thanks for sharing your positive experience with Kyle and the team at Secor Subaru! We're glad to hear everything went smoothly.

June 22, 2024

Smooth professional service system. Need better online response to queries. I still don’t know if my info in client database fixed. More

by LINDARUTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Secor Subaru responded

Linda, thank you for the review. We appreciate your feedback and will certainly take it into consideration for future improvements to our communication processes. If there are any outstanding questions or concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

June 21, 2024

They do a great good job and they fixed the problem with my car hundred percent recommended More

by OFCARLOSOSORIO188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Secor Subaru responded

Thank you for coming to see our team! We hope you visit again! - Secor Subaru

June 20, 2024

Becky and Kaitlyn were very efficient and pleasant to work with. I feel I was well served. More

by rmfarmer48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Secor Subaru responded

Thank you for coming to see our team! We hope to see you again! - Secor Subaru

June 16, 2024

Hassle free service, quick to notify when car is ready for pick up and pricing is fair. Associate team is also friendly More

by alex_heroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Secor Subaru responded

Thank you for sharing your positive experience with Secor Subaru! We're glad to hear our team provided hassle-free service and fair pricing. We appreciate your support!

June 14, 2024

Great experience from initial appointment setting, drop off and communication throughout the day while my car was being evaluated and fixed. Also appreciated them helping to get the repairs covered under t More

by SHORTY3BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Secor Subaru responded

Thanks for sharing your positive experience with Secor Subaru! We're glad to hear that our team provided excellent service and helped get your repairs covered under warranty. Safe driving!

June 13, 2024

Service is good. Shawn Katie and Becky were very helpful and polite in handling my service needs! I was grateful I was given a loaner car over the 2 days my vehicle More

by DIANEPEZZOLESI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Secor Subaru responded

Diane, we're delighted to hear that Shawn, Katie, and Becky provided you with excellent service at Secor Subaru. Thanks for sharing your positive experience!

June 12, 2024

Easy to schedule service. Discount was applied by tech for the service. Dealership good to work with. More

by GBALUKONIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Secor Subaru responded

We're glad to hear that scheduling your service was easy and you had a positive experience with our team at Secor Subaru. Thanks for the review!

June 07, 2024

Secor Subaru is awesome. I bring my Nissan there, enough said except there's a 15 word minimum. More

by AREBELL6476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!

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