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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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May 12, 2023

Very professional and accommodating. A pleasure to work with. They were very patient in listening to my concerns about the vehicle before the service began. More

by BARBARAKAPLOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Secor Subaru responded

We're glad to hear that the team provided an accommodating experience for you, Barbara! We hope you continue to feel confident returning to Secor Subaru for your service needs! Thank you!

May 12, 2023

Great service Explaining what needed to be repaired. Also called the day before and they was able to have my car serviced the next day. More

by DONNAFRECHETTE@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
May 15, 2023 -

Secor Subaru responded

Thank you for leaving our team such kind feedback, Donna! We hope you come to see us again soon! - Secor Subaru

May 11, 2023

Good Very pleasant they took my car right away my was cleaned in side and out I really like that More

by JAG@06385ATLANTICBB.NET
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
May 15, 2023 -

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

May 10, 2023

H Hi 5 5 Explained issues politely with car including future maintenance and costs. Showed photo of a defective switch that was temporarily fixed until the piece comes in. Honored one of my coupons. More

by COREY_NEIL_SIPE
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
May 11, 2023 -

Secor Subaru responded

We're glad your visit was up to our high standards, Corey! We love to know that we've made the service experience easier and we appreciate your honest feedback for us! We look forward to assisting you again! Thank you! - Secor Subaru

April 21, 2023

66000 Mile Service, Brakes, Oil, Cabin Filter, Battery. . Everything explained. Waiting room and coffee provided. More

by HERB.TAYLOR75@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 24, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your vehicle's service needs! We hope you won't hesitate to reach out if we can assist you with any future automotive needs!

April 19, 2023

Efficient, respectful, quality service with no pressure to do unnecessary services, just clear explanation of the options and costs involved. I have serviced my Forester at Secor since buying it there 8 y More

by Ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Apr 21, 2023 -

Secor Subaru responded

Ganesh, we can't thank you enough for your loyalty and trust in Secor Subaru! It's fantastic to hear that our team has provided you with efficient, respectful, and quality service over the past 8 years! We take pride in our customer service and appreciate you sharing your experience with us! We look forward to seeing you again for your next service appointment.

April 17, 2023

Courteous, good communication, delivered as promised, received my vehicle on time as scheduled and returned it freshly washed. More

by toddler-brisker0i
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

April 11, 2023

Had to wait 2 hours due to a lot of activity that day. No notice of service delay. More

by rrbacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Secor Subaru responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

April 10, 2023

No problems Service was provided in a program and timely manner. Service advisor kept me up to date and advised of needed services More

by Buckaroo1
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 13, 2023 -

Secor Subaru responded

Thank you for taking the time to leave us a positive review! We're glad to hear that your service experience at Secor Subaru was efficient and informative. We appreciate your support and look forward to serving you again in the future!

April 04, 2023

I was completely satisfied by the work done by Secor. During my visit the service adviser Kaitlyn kept me informed and answered all my questions. This was a factory recall for DCM reprogramming at no cos More

by wdrfott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
Apr 06, 2023 -

Secor Subaru responded

We're happy Kaitlyn made this such a positive experience for you and it's great to know we could get this issue taken care of for you! We hope you visit us again next time! Thank you! - Secor Subaru

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