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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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July 31, 2023

Good service. Could not update map Had a an issue with am radio, but they said they couldn’t help More

by RCARR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

July 29, 2023

Excellent experience and service overall, my Forester is getting on in mileage and years and as mechanicals continue to wear out, I’ll continue to bring it to Secor for service. Bringing a car to dealer is More

by GREGORYPIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Secor Subaru responded

Hey Gregory, thank you for the great review! We're happy that you've had an excellent experience with us at Secor Subaru. We're glad Anastasia and the team have been able to provide top-notch service for your Forester. We appreciate your support and see you again!

July 26, 2023

The service advisor was knowledgeable and thorough. Will definitely be bringing my car back again! More

by kalechip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Jul 26, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're delighted that our team provided you with great customer service during your visit. We appreciate your recommendation and hope to see you next time!- The Secor Subaru Team

July 21, 2023

I went there on an emergency situation with a sidewall tear on my tire Anastacia took care of it immediately and efficiently. I was on my way in just a couple of hours More

by NCMOTOLA
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Jul 24, 2023 -

Secor Subaru responded

We're pleased to hear that Anastacia was able to assist you with your vehicle needs. Thank you for choosing Secor Subaru, and we hope to see you again in the future! Drive safely!

July 20, 2023

Service attendants are polite. Comfortable waiting area. Appreciate coffee maker. Reasonable price for an oil change. More

by Gerry Roy
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Secor Subaru responded

Hi Gerry! Thank you for the kind words! We're glad to hear that our service attendants were polite and that you enjoyed our comfortable waiting area. We appreciate your business and hope to see you again at Secor Subaru in the future!

July 20, 2023

Good communication, he kept me in the loop with process etc. happy with the service More

by COLIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Secor Subaru responded

Thank you for leaving us this five-star review at Secor Subaru. It was a pleasure assisting you. Enjoy your ride!

May 17, 2023

Accommodating, efficient, friendly And articulate with the needs of upkeep o f my Outback Subaru More

by LILLI3277@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
May 18, 2023 -

Secor Subaru responded

This is what we love to hear! We look forward to seeing you next time at Secor Subaru!

May 16, 2023

Very helpful, friendly, professional, courteous and fair. Diagnosed engine issues on my Outback and repaired it perfectly. Provided a loaner vehicle to me. More

by HMUHSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your Outback! We're so glad we could resolve your issues and hope you won't hesitate to reach out if we can be of service again in the future. Take care!

May 16, 2023

Great service, easy going, quick turnaround, and fast to schedule the day of. Only issue was my mirror was changed and the seat was left very far back. But thats really not a big deal More

by JLAPOINT95@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
May 17, 2023 -

Secor Subaru responded

We're happy to hear you had a great experience with us at Secor Subaru! We appreciate your positive feedback about our quick service and ease of scheduling. We apologize for the issue with the mirror and seat, but we'll make sure to bring it to our team's attention to ensure we handle it better next time. Thank you for choosing us for your vehicle needs!

May 13, 2023

Kyle was my service rep -- he was very awesome ,, and Lionel the curtesy driver was extremely nice !!! More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel (Curtesy Driver)
May 16, 2023 -

Secor Subaru responded

Kyle, Lionel, and the team are so glad to make this a five-star experience for you! We look forward to seeing you again for your next appointment! Thank you! - Secor Subaru

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