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Secor Subaru - Service Center

New London, CT

4.7
1,300 Reviews

1,300 Reviews of Secor Subaru - Service Center

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October 16, 2024

Good people trying to help customers. Quality of work is well done. Helpful and polite More

by michaelwall82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : . Ike
Oct 17, 2024 -

Secor Subaru responded

We're glad to hear it, Michael! Thank you for coming to Secor Subaru!

October 10, 2024

I could Not have had a more pleasant experience then The one I had at the dealership. More

by M941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who drove me back-and-forth to my home for the required update on my Subaru was exceptionally nice
Oct 11, 2024 -

Secor Subaru responded

Wow, we're so happy to hear this! Thanks for visiting our team here at Secor Subaru. We hope to see you again in the future!

October 10, 2024

Kyle was nice and helpful. He explained everything that was going to happen and kept me up to date on what was going on with my car and how they were going to fix it. More

by BOOKLOVERBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Secor Subaru responded

We're delighted to hear that Kyle provided such helpful and informative service at Secor Subaru. Keeping you updated throughout the process is important to us, and we're glad it made a difference in your experience!

October 02, 2024

Always satisfied with Subaru in New London. Very helpful and even got me in last minute for an oil change before my trip. Great work! More

by KMONTOYA_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru could accommodate your last-minute oil change and ensure you're satisfied with our service. Safe travels on your trip!

September 30, 2024

Advisor was awesome. Quality work without pressure to do more than what I thought necessary. More

by JOHNGAEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Secor Subaru responded

John, thank you for reviewing your recent visit here at Secor Subaru! We appreciate your business and hope to see you again in the future!

September 26, 2024

Was told needed to replace battery . Took battery to where I purchased in December and did a test and gave me results with actual numbers and battery is fine. My batttery has a 2 year r More

by Subidriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about this experience and will make sure it gets looked into with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

September 26, 2024

Good communication and good service oxe for my emergency fix when I wad traveling to NH for business. More

by yuhsin8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Secor Subaru responded

Thank you for sharing your experience! We're glad our team at Secor Subaru could assist with your emergency fix and provide great communication throughout the process. Safe journeys ahead!

September 12, 2024

Always very accommodating . I always get my service done there. Over 5 years dealing with this dealership More

by MITZELOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Secor Subaru responded

Thank you for your loyalty over the past 5 years! We're glad to hear that Secor Subaru continues to meet your service needs. We look forward to serving you in the future!

September 10, 2024

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by GDASHRIVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Secor Subaru responded

Thank you for the five-star rating! We'll see you next time! - Secor Subaru

September 09, 2024

My car was actually totaled and Kyle and the whole dealership was supportive and very effective at communicating with me and my insurance agency More

by lsamton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Secor Subaru responded

We're glad to hear Kyle and the Secor Subaru team were able to support you through a tough situation. Thanks for sharing your experience!