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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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September 23, 2023

Excellent customer service! Every employee was very professional & courteous. Staff kept me informed of everything that was done on my tune up. More

by LISAACKLEY24@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Secor Subaru responded

Hi Lisa! We're delighted to know you had an excellent experience with our team at Secor Subaru! Keeping customers informed is a top priority for us. Thanks for the positive feedback and we look forward to serving you again in the future!

September 22, 2023

Service always reliable and staff helpful and friendly and courteous. Our “go to” auto dealer for all issues. More

by DBRUCECOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Secor Subaru responded

Hi Bruce! We're delighted to be your "go-to" auto dealer and that you've found our service reliable at Secor Subaru. Thank you for the kind words about our team! We'll see you next time!

September 22, 2023

Service department is far from a number ten sales is great had many better experiences with other service departments Secor Service needs improvement More

by RJTUCCHIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only spoke with Anastasia and the man that shuttled me he was great
Sep 22, 2023 -

Secor Subaru responded

We appreciate your feedback and are glad to know our sales team met your expectations. We're sorry to learn about the less-than-perfect experience with our service department at Secor Subaru, we'll certainly take this into account as we strive for continuous improvement.

September 14, 2023

The price I was charged was higher than what I was quoted on phone. Rather than honor the quoted price, he chalked up the difference to an increase in oil prices and the fact that he hadn’t included tax in t More

by JDNUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Great service! Was done on time. Friendly keeps in touch. No fee to diagnose My go to place More

by DONNAFRECHETTE@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Sep 12, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're pleased to hear that you received great service and work completed on time during your visit. We appreciate your recommendation and see you again! Have a great ride!- The Secor Subaru Team

August 31, 2023

Very disturbing trying to get a lose beam headlight replaced, once they figured out how to have the part available at the shop there was no problem, they told me the part was 150$, they charged me 225$ More

by taetsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Secor Subaru responded

We're disappointed to hear about the confusion regarding your headlight replacement. We strive for transparency in all our services, so it's concerning that may not have been the case this time. Your feedback is important and we'd like to discuss this with you if possible. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

August 21, 2023

. This is our second vehicle purchased at Secor Subrau and every person from the service department were very professional., and demonstrated high customer service. More

by WGEARY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Secor Subaru responded

We're so glad to know you had another great experience with us at Secor Subaru! Our team always aims for top-notch customer service. Thanks for choosing us again, and enjoy your new vehicle!

August 20, 2023

This is where you go to get the care and service that your Subaru needs More

by Mystic Subaru driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're pleased that our team provided you with great customer service during your visit. We appreciate your support and see you next time at Secor Subaru! Safe travels!

August 18, 2023

The service person was very friendly. The waiting area was clean and quiet.Overall a positive experience. More

by wbsasser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Secor Subaru responded

We're glad to know you had a positive experience at Secor Subaru and appreciated our clean, quiet waiting area. Thanks for the review!

August 15, 2023

I love the dealership, this is the only place I trust my car to be service. More

by ELLISONDEBBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

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