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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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October 31, 2023

It makes no sense to me to schedule an appointment when they service your car in between other vehicles. You might as well not schedule an appointment and take your chances and sit there all day and wait More

by CLAVALLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Secor Subaru responded

We're sorry to learn about your recent experience at Secor Subaru. We understand how valuable time is and we aim for efficient service, so it's disappointing that you had a long wait despite having an appointment. Your feedback will be used to improve our scheduling system moving forward.

October 30, 2023

Talk to weeks to complete warranty work. car sat for 4 days before they even looked at it after telling me they had the parts. Told me they could only work on it between jobs. I don't think More

by CABANISST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Secor Subaru responded

We're sorry to read about the delay in your warranty work. We strive for efficient and timely service, so it's disappointing that we didn't meet those expectations this time around. Your feedback is valuable as it helps us improve our processes and customer experience. Please reach out directly if you'd like to discuss this further or have any other concerns - we're here to help! Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

October 26, 2023

Great service, very quick, and reasonably priced! Josh was a great driver with the shuttle too. More

by SCSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Secor Subaru responded

We're glad Josh and the team made this an excellent experience for you! Thank you for trusting Secor Subaru with your vehicle!

October 23, 2023

Kyle was skilled, knowledgeable, and super friendly. The entire team was greatEntire experience was positive! More

by CMOORE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Secor Subaru responded

We're so glad to know that Kyle and the rest of our team at Secor Subaru provided you with a positive experience! Thanks for sharing your feedback. Safe travels!

October 19, 2023

Very professional, friendly and knowledgable. I was received in a timely manner and processed into the department. More

by carrondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Oct 19, 2023 -

Secor Subaru responded

We're glad to know you had a positive experience with our team at Secor Subaru. We strive for professionalism and efficiency in all we do, so it's great to see that reflected in your visit!

October 18, 2023

Kyle seemed to have a good grasp on my vehicles service and explained things in a positive way. More

by TIGA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Secor Subaru responded

Thank you for sharing your great service experience with Kyle at Secor Subaru! We'll see you next time! Have a great ride!

October 16, 2023

Pleasant and easy to deal with. I love that washing my car is included. Explain things well More

by SAGE1951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

October 12, 2023

Subaru has served me well. I bought mine used in 2018. I am very satisfied with my Subaru Forester. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Secor Subaru responded

We're happy to hear you're enjoying your Forester, Nancy! Take care and we'll see you next time here at Secor Subaru!

October 06, 2023

this visit was a walk in just before a long car trip. i needed my tire pressure checked and ended up with a multi-point safety check and was greatfull that could be done while i waited only about 30 min More

by SUEYAH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to provide a quick and thorough service for your car before your long trip. Safe travels, and thank you for choosing us!

October 04, 2023

Well, responsive to my needs, kept me up-to-date and easy to talk to Worth the money More

by DDUPLICE
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Oct 05, 2023 -

Secor Subaru responded

It means so much to hear our team gave you such excellent care! Thank you! – Secor Subaru

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