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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews
Call Service Center (860) 442-2323

1,302 Reviews of Secor Subaru - Service Center

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November 22, 2023

Dan and Anstatia went above and beyond to assist me Both very caring and professional More

by MRSBAGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
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Nov 24, 2023 -

Secor Subaru responded

Thank you for the five-star review and kind words about Dan and Anastacia from our sales team at Secor Subaru! We'll see you next time!

November 22, 2023

Didn't have the part needed but ordered it and charms for it in advance... seemed to not be a standard operating procedure. More

by Harrison Phelps
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Nov 24, 2023 -

Secor Subaru responded

Harrison, I'm sorry to learn that we didn't have the part you needed on hand. We aim for efficiency and your feedback helps us improve our processes moving forward. If there's anything else you'd like to discuss, please feel free to reach out directly. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

November 17, 2023

Very friendly easy to deal with a few after sale complications all resolved service department was exceptional More

by DSCRPATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Secor Subaru responded

We're glad to know you found our team at Secor Subaru friendly and easy to work with. We always aim for exceptional service, especially when resolving any post-sale complications. Thanks for your feedback!

November 15, 2023

Kyle and the staff were helpful, provided clear information about my car and quick service. Thanks very much to them. More

by EVERTDAHLQUYST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know Kyle and our team at Secor Subaru were able to provide you with the helpful service that you needed. We look forward to serving you again! Safe travels!

November 13, 2023

Very good I always get good service, sometimes the prices are high and being a fixed income can be difficult. I am treated with respect the the staff is always professional More

by DMAVERY114
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Report | Print
Nov 13, 2023 -

DMAVERY114 responded

All set

Nov 14, 2023 -

Secor Subaru responded

We appreciate your feedback and are glad to know you've consistently received good service from our team at Secor Subaru. We understand the concern about prices, especially on a fixed income. Thank you for recognizing our professionalism!

November 12, 2023

Great service as always --- however when getting Warranty work done knowing that the bill if any will be minor helps these days More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel (Curtesy Driver) -- was very friendly , Austin Dube
Report | Print
Nov 14, 2023 -

Secor Subaru responded

We're glad to know you found our service at Secor Subaru great! We understand the importance of clear communication, especially when it comes to warranty work. Thanks for your feedback and support!

November 11, 2023

The best of any! The flexibility was incredible. We showed up without an appointment and in need and our problem was resolved. More

by KEBLIS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Nov 13, 2023 -

Secor Subaru responded

We're so glad to know that our team at Secor Subaru was able to assist you promptly and efficiently! Thanks for the positive review and please don't hesitate to reach out if we can be of service again in the future!

November 03, 2023

You guys suck. Last time I was in, with a scheduled appt, it took over 4 hours to have my oil changed. My car was in there again and the length of time you had it s More

by Lezbaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 03, 2023

Happy with the attention Anastasia gave while checking me in for my appointment. Very professional. Communication and repair the best More

by KEITH.MUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Secor Subaru responded

We're glad to know that you had a positive experience with Anastasia & the team at Secor Subaru! We always aim for top-notch service and communication. Thanks for the review, we appreciate it!

November 02, 2023

Staff were friendly and knowledgeable. It was an easy experience. The virtual services were confusing. More

by hgubanc
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Nov 06, 2023 -

Secor Subaru responded

We appreciate your feedback! It's great to know our team at Secor Subaru provided friendly and knowledgeable service. We're always working on improving, so we'll take a closer look at our virtual services based on your comments. Thanks for choosing us!

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