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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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January 19, 2024

all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco More

by TJSHEEHAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Secor Subaru responded

It's fantastic to know that our service department at Secor Subaru provided you with top-notch customer service. We'll be sure to pass your compliments along to Ms. Rebell and the rest of the team!

January 18, 2024

I appreciate that only needed services are recommended. Also appreciate work done in a timely manner.... and the car wash. More

by MARCODEGROTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Secor Subaru responded

Marco, we're glad to know you appreciate our honest service recommendations and timely work at Secor Subaru. The car wash is just a little extra touch! Thanks for your review.

January 18, 2024

Very kind, efficient. Immediately sent me an email if I had questions and personally came to get me to give me info More

by COACHP3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Secor Subaru responded

Hi Coach! We're glad to know that you found our team at Secor Subaru kind and efficient. We always strive for top-notch communication with our customers! Thank you for your positive feedback.

January 17, 2024

I was greeted as I drove into the dealership. Ms. Rebell was friendly and professional. All aspects of the experience were top notch! Doug Barrett More

by SALTCOVESIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi Doug! We're delighted to know that you had a top-notch experience at Secor Subaru! It's great to hear our team made your visit welcoming and professional. Thanks for the review, we appreciate it!

January 17, 2024

I'm satisfied with the service and amenities,my only complaint is nobody came to the waiting room to get me when service was completed. I went outside to see how much longer.. and my car was just sittin More

by BURCH_GEORGE_N
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 18, 2024 -

Secor Subaru responded

We appreciate your feedback and apologize for any inconvenience caused. We'll work on improving our communication to ensure a better experience next time at Secor Subaru. Thanks for bringing this to our attention!

January 16, 2024

Service is always efficient and thoroughly explained. All staff were great and I got a few cold weather pointers as well. More

by AGKLOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi A G Kloter! We're glad to know that you found our service efficient and informative at Secor Subaru. It's always a pleasure to share tips with our customers! Stay warm out there, and thanks for the review!

January 16, 2024

The service was efficient, cost effective and professional. The staff was friendly and made me feel at ease. More

by DANA.C.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

Hi Dana! We're delighted to know that you found our service at Secor Subaru efficient and professional. It's great that our team could make your experience comfortable! Thanks for the review.

January 16, 2024

Always happy to get high quality servicing at Secor! I especially like the communication during the appointment that reports findings that are additions to the basic servicing. While waiting for my car More

by MZSOP.AGOR
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 16, 2024 -

Secor Subaru responded

We're glad to know you appreciate our communication and personalized service at Secor Subaru! It's great that Kaitlyn could provide the in-person touch while discussing recommendations. We look forward to serving you again soon! Safe travels!

January 16, 2024

Anastacia was very understanding and helpful when I couldn’t explain what was wrong with my car. Enjoyed the experience More

by SHONDANORTHUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

We're glad to know that Anastacia was able to assist you effectively with your car needs at Secor Subaru. Thanks for sharing your positive experience! We'll see you next time. Safe travels!

January 16, 2024

They were excellent. They took time to go over the details of the completed service and sure that my questions were answered. More

by SWAHLCRONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Secor Subaru responded

We're glad to know you had an excellent experience with us at Secor Subaru. Thanks for the positive feedback! We'll see you next time. Safe travels!

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