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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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January 23, 2024

Everything went smoothly. I did not encounter any problems. The job was done in a reasonable amount of time. More

by WSTRUZ6
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 24, 2024 -

Secor Subaru responded

Hi W Struz! We're glad to know that your experience at Secor Subaru went smoothly and efficiently. Thanks for the positive feedback!

January 23, 2024

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 22, 2024

My car was out of alignment after having the steering gear replaced, but they were happy to fix it and it was easy to schedule another appointment. More

by rexeberly16
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Jan 23, 2024 -

Secor Subaru responded

Hi Rex! We appreciate your feedback and patience as we resolved the alignment problem with your car. It's great to know that our team at Secor Subaru was able to assist you efficiently!

January 22, 2024

good please stop spamming me with review texts this is getting ridiculous... thank you please More

by BRANSOXFAN
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 23, 2024 -

Secor Subaru responded

Hi Bran! Thank you for leaving us this five-star review at Secor Subaru. We appreciate it!

January 22, 2024

We had battery issues and an unplanned visit. He took care of us and kept us informed. We also added tires to the visit. Learned about their condition from a previous service visit. He explained More

by Bruce44
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 23, 2024 -

Secor Subaru responded

Hi Bruce! We're glad to know our team at Secor Subaru was able to assist with your battery issues and keep you informed throughout the process. We appreciate your feedback and look forward to helping you maintain a healthy car in the future!

January 22, 2024

Very efficient and pleasant to deal with all employees. Answered all my questions. Quick reliable service. More

by CAROLGAL305
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Jan 23, 2024 -

Secor Subaru responded

Hi Carol! We're delighted to know that you found our service at Secor Subaru efficient and reliable. Thanks for your positive feedback!

January 22, 2024

Very accommodating, friendly and professional. Easy to make the appointment, clear and precise explanation of work performed. Grateful for the detailed work receipt. More

by DROTH48
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Jan 23, 2024 -

Secor Subaru responded

Hi D Roth! We're glad to know that you found our service at Secor Subaru accommodating and professional. It's important for us that the process is clear and precise, so we appreciate your feedback!

January 21, 2024

I had a tire issue this past week addressed without an issue… … waiting area lounge was very cold—heat vents are up near ceiling not feeling benefit More

by annadeveau2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in sales helped set up n help me with my Apple fone n car technology
Jan 22, 2024 -

Secor Subaru responded

Anna, we're glad to have been able to assist with your tire issue at Secor Subaru. We appreciate the feedback about our waiting area and will look into improving it for a more comfortable experience next time!

January 20, 2024

Exceeded expectations. Timely. Detailed check of entire car. Clean in and out. Good price, courteous staff. More

by BWiatr
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Jan 22, 2024 -

Secor Subaru responded

We're delighted to know we exceeded your expectations at Secor Subaru! Our team always aims for thoroughness and courtesy. Thanks for the positive feedback, it's much appreciated!

January 19, 2024

I think they have very good customer service. I also think the service on the cars is very thorough. More

by LAURELSKINNER27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Secor Subaru responded

Hi Laurel! Thank you for the five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

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