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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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March 06, 2024

Kaitlyn was so welcoming and knowledgeable! It is very clean and well organized! Amazing experience! More

by reinhart.lindsey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Mar 06, 2024 -

Secor Subaru responded

Hi Reinhart! Thank you for leaving us this five-star review and kind words about Kaitlyn from our service team at Secor Subaru! We'll see you next time!

March 05, 2024

No TY Don't try to charge me $207 for a tire when they are $168 on your own website. Otherwise Happy. More

by AUPERINM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 06, 2024 -

Secor Subaru responded

Hi! We appreciate your feedback and we're glad to know that you are generally happy with our service at Secor Subaru. We'll look into the pricing discrepancy you've mentioned - thanks for bringing it to our attention!

March 05, 2024

We called for an estimate / quote regarding work that needed to be done. My bill was twice the amount I expected to pay. Quote was $192.76 + tax for bearing. Belt was $131 + tax. Oil change $74.50 + tax. More

by MKATHRYN43
Recommend Dealer
No
Employees Worked With
Kyle Pullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 06, 2024 -

Secor Subaru responded

Thank you for reaching out. If you could please contact me directly, I would be happy to review your bill and provide credit where appropriate. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

March 04, 2024

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Murray
Mar 05, 2024 -

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

March 02, 2024

It was fine. They are very through and informative. I would recommend them to others More

by BACOSTAS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 02, 2024

It was great. Having a loaner car saved my jobs. Service is great. I just wish it wasn't so expensive. More

by 4MICHAELJPEERY
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 04, 2024 -

Secor Subaru responded

Michael, we're glad to know our loaner car service was a lifesaver for you at Secor Subaru. We understand your concerns about cost and appreciate the feedback. Thanks for choosing us!

March 02, 2024

I wasn't informed of the progress or any recommended repairs. I found out about recommended repairs when I picked up the car. 10 min before closing I was told to pick up the car. No one told me I had to More

by legalbeagle7
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 06, 2024 -

Secor Subaru responded

I'm sorry to learn about the lack of communication you experienced during your recent visit. We aim for transparency and timely updates, so it's disappointing to know we fell short in this instance. I'd like to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

March 02, 2024

They were not 'scipted' people fun to talk to. Actually noticed a couple of things I added to my car's apperence and liked it. More

by SKYWARN,CoCo RaHS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

We're glad to know you had a fun and personalized experience at Secor Subaru! We appreciate your feedback, and we hope to see you again in the future. Safe travels until then!

March 02, 2024

I stopped in since I needed a jump in the am. Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that to More

by ANTHONYME321
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

Anthony, we're glad to know Kyle and our team at Secor Subaru were able to assist you promptly with your battery replacement and alignment. We appreciate the positive feedback!

February 29, 2024

I think the experience was unrest was awful and unnecessary I think it was awful and necessary, and it took a very long time, and it was totally unneeded More

by Moodusauto
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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