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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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March 27, 2024

Identified problem corrected the issue kept me informed very helpful and professional Excellent rapport with customers knowledgable and efficent More

by MARIA.MOULTHROP
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 28, 2024 -

Secor Subaru responded

Maria, we're glad to know our team at Secor Subaru was able to identify and correct the issue efficiently while keeping you informed. Thanks for acknowledging their professionalism and customer rapport!

March 26, 2024

The service was rather timely and the technician did a nice job cleaning my vehicle. More

by lara_alexis2023
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
March 23, 2024

Kyle at Secor Subaru was polite, courteous and eager to help. He even came right out to my car to see the problem and see if he could fix ( seat belt) on the spot. Will go again More

by GEMMA
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 25, 2024 -

Secor Subaru responded

Gemma, we're glad to know Kyle was able to assist you promptly and efficiently at Secor Subaru. We appreciate your feedback and look forward to serving you again in the future!

March 19, 2024

Service was fast and easy to sign up for and the staff was very friendly. More

by glavanthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 19, 2024

Secor Subaru auto service is excellent. Excellent encapsulates more than 9 words. This is the end! More

by VAUX567
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 20, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 14, 2024

Always great service. Like the automation as well. The service department reviews everything and stays in contact throughout. More

by LLONGO1221
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Mar 14, 2024 -

Secor Subaru responded

We're glad to know you appreciate our service and communication at Secor Subaru. Thanks for the positive feedback, we look forward to serving you again in the future!

March 14, 2024

The sales process was extremely easy, and vehicle service contracts and coverage were explained well. I recently went for my first oil change and tie rotation. Everything went smoothly. I am very happy with More

by jdostie36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Mar 15, 2024 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your automotive needs! We appreciate your kind feedback and look forward to serving you again next time. Take care!

March 14, 2024

Very pleasant Very pleasant. Polite service people. Great service and like the car wash and vacuum added benefit. B More

by DW
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 15, 2024 -

Secor Subaru responded

Thank you for your excellent review! We look forward to seeing you next time at Secor Subaru!

March 10, 2024

Awesome customer service and maintenance crew Upfront honest and timely Will work with you on needs and wants for maintenance More

by ajkostek
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 11, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with our customer service and maintenance crew at Secor Subaru. We always aim for honesty, timeliness, and flexibility in meeting your needs. Thanks for the review!

March 06, 2024

Subaru is good, but they did not wash my car again after my oil change. They advertise this car wash but only follow up on it roughly half the time. More

by JEFFREY.KOHRT
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 06, 2024 -

Secor Subaru responded

Jeffrey, we appreciate your feedback and apologize for the oversight regarding the car wash. We'll make sure to address this with our team at Secor Subaru so that it doesn't happen again in future visits. Thanks for bringing this to our attention!

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