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Secor Subaru - Service Center

New London, CT

4.6
1,295 Reviews

1,295 Reviews of Secor Subaru - Service Center

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December 30, 2024

Secor Subaru always offers service with a smile. If I have any questions, they are always patient and professional with the answers. More

by HILTLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru consistently provides you with friendly and professional service. Thank you for your kind words. We're always here to help!

December 30, 2024

The customer service was excellent. I appreciated how quickly I received help and support when I dropped my car off. Great job! More

by CATHIDUNNACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear you had an excellent experience with our team at Secor Subaru. Thank you for the kind words and support!

December 21, 2024

Easy access to service center. Prompt service. Friendly, helpful. Clean waiting area and facilities. Refreshments. More

by Mamabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Secor Subaru responded

Thank you for sharing your experience with Secor Subaru! We're delighted to hear that our service center met your expectations and provided a comfortable environment. We appreciate the feedback and look forward to serving you again in the future! Safe travels!

December 19, 2024

Not sure what to say. .. Cost of repairs turned out to be more than I was willing to pay, so I visited the Sales Department and purchased a 2021 Crosstrek. Might have been More

by KANSANGRRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Secor Subaru responded

We're glad to hear that you found a solution that works for you at Secor Subaru! Enjoy your new 2021 Crosstrek, and feel free to reach out if there's anything else we can assist with.

December 06, 2024

Made an appointment for an oil change and when I got there for my appointment, I was told there was going to be a 2 hour wait before they could bring my car in. Would not recommend as they do not honor More

by Driver2287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the employee that told me they would not honor my appointment time
December 01, 2024

Communication with advisor very good. Kept up to date on all repairs needed. Excellent staff. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Secor Subaru responded

This is great to hear! Thank you for coming to Secor Subaru! We'll see you next time!

November 21, 2024

Service department here is top level, I’d highly recommend Secor Subaru to anyone with a Subaru vehicle. More

by CHRISTOPHERMADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Secor Subaru responded

Christopher, thank you for recommending Secor Subaru! We're delighted to hear that our service department met your expectations. Safe travels!

November 15, 2024

Anastasia is argumentative and staff there make mistakes a lot! She started to get angry with me. I did not appreciate her attitude. More

by SUDDIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this situation gets looked into & addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

November 13, 2024

I am ALWAYS treated with the upmost respect from all staff members at Secor Subaru. I trust their workmanship and always feel that the work performed is completed with my safety in mind. i wouldn't go More

by CTEACHER294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Secor Subaru responded

Thank you for your loyalty and trust in Secor Subaru! We're delighted to know that our team consistently provides respectful service with safety as a priority. We look forward to continuing to meet your service needs!

October 26, 2024

Started the day with a flat tire. Spare tire put on thanks to Subaru Roadside Assistance. Drove into Secor Subaru without an appointment and Kaitlyn found a technician available to More

by Elizabeth
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Secor Subaru responded

Elizabeth, we're delighted to hear that Kaitlyn and the Secor Subaru team turned your day around! Safe travels ahead!

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