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Secor Subaru - Service Center

New London, CT

4.6
1,325 Reviews

1,325 Reviews of Secor Subaru - Service Center

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June 03, 2025

Wanted to thank everyone for their help. I bought this car out of state and the navigation system was not working properly. They worked with the dealer I bought the car from. Everything was More

by bartenderbbbbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Secor Subaru responded

Hi Barten, thank you for sharing your experience! We're glad to hear that our team at Secor Subaru could assist in resolving the navigation issue smoothly. Safe travels with your new car!

June 01, 2025

She's just fabulous. ..thoughtful, detail-oriented and pleasantly efficient. Thank you so much for attention to detail More

by NANCY THE ARTIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Secor Subaru responded

Nancy, we're delighted to hear you had such a positive experience with our team at Secor Subaru. Thank you for the kind words and support!

May 31, 2025

Kaitlyn really helped me out of a tight spot by getting me back on the road with a desperately needed new set of tires in record time. Another example of the superior service I’ve enjoyed since 2010 More

by danfreiert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Secor Subaru responded

We're delighted to hear that Kaitlyn was able to assist you so efficiently at Secor Subaru! It's wonderful knowing you've been enjoying our superior service since 2010. Thank you for your continued trust and support!

May 30, 2025

Bought my Outback 2010 and had service done at Secor NL since. I have always been pleased with service and the employees. If I had a question or concern it was always addressed in a timely fashion. I wo More

by Teresa Moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Secor Subaru responded

Teresa, we're delighted to hear that you've had such a positive experience with Secor Subaru over the years! It's great to know you're enjoying your Outback and considering another purchase in the future. If you have any questions about our Crosstrek or Forester models, feel free to reach out anytime!

May 20, 2025

Secor Subaru in New London, CT is extraordinary. My 2024 Crosstrek had a flat on my trip to New London, and Subaru Roadside Assistance towed my car in to Secor Subaru. Service Mgr Shawn brought a re More

by bwolder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Secor Subaru responded

Thank you for sharing your experience! We're delighted to hear that Shawn and Kyle at Secor Subaru went above and beyond to get you back on the road quickly. It's great knowing our team could assist with both the tire replacement and annual service inspection during your visit. Safe travels in your Crosstrek!

May 14, 2025

Sales and service are knowledgeable, courteous and focus on customer service. Will resolve requests and problems in a time sensitive manner. Our family has purchased cars here for 30+ years and always had More

by Dseibert7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Secor Subaru responded

Dseibert7, thank you for your continued trust in Secor Subaru over the years! We're delighted to hear that our team consistently provides knowledgeable and courteous service. We look forward to serving you and your family for many more years!

May 06, 2025

Very friendly I appreciate them getting me in for oil change with 1 day notice. More

by sharonkjerome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Secor Subaru responded

Hi Sharon! Thank you for leaving us this five-star review and for your kind words about our service team at Secor Subaru! We'll see you next time!

May 01, 2025

My experience with this dealership has been favorable. Staff have been very helpful with our Subaru outback. More

by JVALENT911
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru provided you with a positive experience. Thank you for sharing your feedback and trusting us with your Subaru Outback!

May 01, 2025

Kat was very nice. They couldn’t fix my Honda and was told to take to Honda. Honda would charge Secor almost 2,000 dollars. This is crazy when it could be repaired for More

by raycfe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Secor Subaru responded

Thank you for sharing your experience with us. Our dealership will be taking care of the cost of repairs. If you wish to discuss this further, we invite you to reach out.

April 28, 2025

I've been going there for years, and I can trust them with my car. The service is quick and efficient. More

by TELEPOETIC77
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Apr 28, 2025 -

Secor Subaru responded

Hi! Thank you for being a loyal customer of Secor Subaru! We're delighted to know that our quick and efficient service has earned your trust over the years. We look forward to continuing to serve you in the future!

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