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Secor Subaru - Service Center

New London, CT

4.6
1,300 Reviews

1,300 Reviews of Secor Subaru - Service Center

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January 31, 2025

We appreciative of the professional manner in which I was taken care of. The work was perfection and the service was exceptional More

by lchristman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Very friendly and efficient. Paid attention to detail and brought a new issue to my attention More

by TSTEINHILPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Secor Subaru responded

Hi T. Stein! Thank you for your kind words! We're glad to hear you had a positive experience at Secor Subaru! Our team always strives to be thorough and attentive to ensure your vehicle is in top shape.

January 17, 2025

The service staff was incredibly friendly and professional. They completed the work as described, on time, and they kept me updated throughout the process. More

by TRACY.DICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Secor Subaru responded

Tracy, we're delighted to hear that our service team at Secor Subaru provided you with friendly and professional care. Thank you for sharing your experience!

January 17, 2025

Always get excellent service. They explain what is needed so I understand. Great advice on how to get the most from my car. More

by PSTJRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Secor Subaru responded

Thank you for sharing your positive experience with Secor Subaru! We're delighted to hear that our team provides excellent service and helpful advice. We look forward to assisting you again in the future! Safe travels!

January 08, 2025

Easy check in and they listen to any problems with car . While waiting they informed me of any problems before fixing them giving me the option of repairing now or later. Car was done in recorded time. Best More

by ARTHUR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Secor Subaru responded

Arthur, we're delighted to hear that our team at Secor Subaru provided you with efficient and transparent service. Thank you for recognizing their efforts! Safe travels until your next visit!

December 30, 2024

Secor Subaru always offers service with a smile. If I have any questions, they are always patient and professional with the answers. More

by HILTLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru consistently provides you with friendly and professional service. Thank you for your kind words. We're always here to help!

December 30, 2024

The customer service was excellent. I appreciated how quickly I received help and support when I dropped my car off. Great job! More

by CATHIDUNNACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Secor Subaru responded

We're delighted to hear you had an excellent experience with our team at Secor Subaru. Thank you for the kind words and support!

December 21, 2024

Easy access to service center. Prompt service. Friendly, helpful. Clean waiting area and facilities. Refreshments. More

by Mamabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Secor Subaru responded

Thank you for sharing your experience with Secor Subaru! We're delighted to hear that our service center met your expectations and provided a comfortable environment. We appreciate the feedback and look forward to serving you again in the future! Safe travels!

December 19, 2024

Not sure what to say. .. Cost of repairs turned out to be more than I was willing to pay, so I visited the Sales Department and purchased a 2021 Crosstrek. Might have been More

by KANSANGRRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Secor Subaru responded

We're glad to hear that you found a solution that works for you at Secor Subaru! Enjoy your new 2021 Crosstrek, and feel free to reach out if there's anything else we can assist with.

December 06, 2024

Made an appointment for an oil change and when I got there for my appointment, I was told there was going to be a 2 hour wait before they could bring my car in. Would not recommend as they do not honor More

by Driver2287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the employee that told me they would not honor my appointment time
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