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Secor Subaru - Service Center

New London, CT

4.7
1,309 Reviews

1,309 Reviews of Secor Subaru - Service Center

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March 30, 2025

Kaitlyn’s excellent service is a large factor in my customer satisfaction! Always pleased with every service appointment. More

by SBRASEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Secor took our vehicle kind of last minute, which we greatly appreciated. They are always easy to work with! More

by HILTLM
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Mar 31, 2025 -

Secor Subaru responded

We're delighted to hear that our Secor Subaru team could accommodate your vehicle on short notice and make the process easy for you. Thank you for choosing us, and we look forward to assisting you again in the future!

March 28, 2025

Took my 18 crosstrek in for recall repair. Prompt scheduling, responsive and professional staff, clean facility, etc. Not only did they promptly perform the recall repairs they put my car thro More

by Christianjgray99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Secor Subaru responded

Christian, we're delighted to hear that our team at Secor Subaru exceeded your expectations with prompt service and extra touches like the car wash. Thank you for choosing us for your Crosstrek's recall repair, and we look forward to assisting you with future maintenance!

March 24, 2025

Everything went well and completed on time, which was important as I was waiting for my car. More

by GUYRSCRIBNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Secor Subaru responded

So happy to hear that! Thanks for the amazing review! - Secor Subaru

March 22, 2025

Kyle , service provider, was great! Kept me well informed and coordinated with insurance company. Will return! More

by Deenalfmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Secor Subaru responded

We're delighted to hear that Kyle provided excellent service and kept you informed throughout the process at Secor Subaru. Thank you for choosing us, and we look forward to seeing you again!

March 17, 2025

Excelent dealership for maintaining your car. The service dept works well with their customers, they answered questions, review maintenance results and provide options. More

by MARIA.MOULTHROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Secor Subaru responded

Maria, thank you for highlighting your excellent service experience at Secor Subaru! We're glad our team could assist with your maintenance needs and provide clear options. We appreciate your support!

March 07, 2025

Great dealer. ..I do miss the donuts in the lounge....service department was most excellent. More

by BK_ESTEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Secor Subaru responded

Thank you for being a Secor Subaru customer! We appreciate your feedback and look forward to seeing you at your next visit!

February 25, 2025

Kaitlyn Gray is an excellent service representative. Initially, she explained in detail the services to be be performed, the approximate time the service would take and the process for returning the veh More

by DAMONPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Secor Subaru responded

We're delighted to hear that Kaitlyn provided such a detailed and professional service experience at Secor Subaru. Thank you for sharing your positive feedback, and we're glad the process was smooth for you!

February 21, 2025

Great service polite and explained everything . Good job also thanks for washing car of salt More

by PSCHUYLERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! - Secor Subaru

February 14, 2025

The service department treated my situation with respect and professional courtesy, which was very much appreciated as a new CT resident with a major car issue to deal with. Thanks! More

by ANNE_CUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Secor Subaru responded

It was our pleasure to assist you, Anne! Welcome to Connecticut and please don't hesitate to reach out if our Secor Subaru team can be of service again in the future!

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