Secor Subaru

Just like clock work. We did our research and went in knowing what we pretty much wanted. Our Salesman, Russ, did a great job of working through all the options and really We did our research and went in knowing what we pretty much wanted. Our Salesman, Russ, did a great job of working through all the options and really showing us what mattered. They worked with us on getting what we wanted and there was no fuss. I have been to other dealerships in the area and you feel like you are almost being bullied at times. It was a nice relaxed environment, no pressure at anytime, and I truly felt like they were working with me to make sure I was satisfied with everything. As car purchases go, it was a great experience and I would recommend their establishment to anyone that is looking to purchase a vehicle. I particularly like the fact that Russ took the time to go over all the options in the car once we finish our purchase. I know I will be going back to Secor for my next purchase. More

Secor Subaru Equals Love I have gone to Secor now twice for my vehicles. My first experience 3 years ago was great and this time was exceptional. The entire process was quick I have gone to Secor now twice for my vehicles. My first experience 3 years ago was great and this time was exceptional. The entire process was quick and easy from returning my lease to buying my new car. More

Treated with respect Because I live an hour away from Secor and New London we plan our day around our service visits. The staff is always knowledgeable and courteous and Because I live an hour away from Secor and New London we plan our day around our service visits. The staff is always knowledgeable and courteous and when they say the car will be ready at a certain time, it is. They are true professionals. It's worth the drive. More

Consistent Excellence Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful - I always recommend Secor! More

Happy to keep coming back I have been a customer of Secor Subaru since I bought my 2012 Subaru Outback several years ago. I recently purchased a 2008 Subaru Impreza for my y I have been a customer of Secor Subaru since I bought my 2012 Subaru Outback several years ago. I recently purchased a 2008 Subaru Impreza for my youngest daughter from small, non-Subaru dealer in Watertown. I decided to bring it into Secor for an oil change, safety check, and to check a couple of problems we were having. It ended up that there were many problems that needed attention. I work with Christine McGlinsey, and she really helped me make the decisions necessary to have this vehicle safe for my 16 year old daughter. She also helped me by working with the sales manager to give me a discount so that I could afford the work that needed to be done. I feel that Christine went well above what was expected as a employee and look forward to dealing with her again in the future. Heidi Galan More

Just Amazing! My experience at Secor Subaru was just top notch. Russ Jolly was incredibly helpful, patient, knowledgable and fun to work with. He goes above and b My experience at Secor Subaru was just top notch. Russ Jolly was incredibly helpful, patient, knowledgable and fun to work with. He goes above and beyond what is typically expected and made the car buying experience a blast. I highly recommend working with Russ and buying through Secor! More

They made things right I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it was vacuumed and appeared to be washed too...what a pleasant surprise!! However, the mechanics got dirt and grease marks on the seats and glove box. When I mentioned the seats upon picking up the car (I hadn't noticed the glove box right away), they took it right back in while I waited, and attempted to clean the seats. They told me to keep an eye on the spots because they had to dry, and weren't sure if they had been successful. When I came back the following week for an unrelated service (buy a key to replace a key I had lost), I mentioned that one spot hadn't come out, and also mentioned the glove box this time. Within a short time, I had my new key, all the marks were gone, and they didn't charge me the labor cost to make my key because, they said, "You shouldn't have had to come back for marks that we made!". Talk about making things right! I was shocked that a dealership would reduce a $57 bill to $0.00 to make things right - just for a couple of grease spots and a little inconvenience. Unheard of these days! Thank you Secor! More

Excellent Service! Russ was excellent to work with! He made the car buying experience an easy, painless process. I would fully recommend going to Secor Subaru to buy you Russ was excellent to work with! He made the car buying experience an easy, painless process. I would fully recommend going to Secor Subaru to buy your next car! More

Excellent Customer Service, including shuttle service I wish the other car dealerships that I have service and purchase relationships with in SE CT were anywhere close to Secor Subaru's service/sales. I I wish the other car dealerships that I have service and purchase relationships with in SE CT were anywhere close to Secor Subaru's service/sales. I only have 1 Subaru left in my family's car fleet but I never cringe when I have to take it in for service. I always no what I going to get both before and after. I can't say that about other dealerships I need to interact with for sales and service. More

Fantastic Service Russ Jolly, is a fantastic salesman that cares. He's very knowlegeable and went the extra distance to make sure my wife and I were happy with the veh Russ Jolly, is a fantastic salesman that cares. He's very knowlegeable and went the extra distance to make sure my wife and I were happy with the vehicle. More