Secor Subaru

They really went above and beyond! I am coming into this dealership with nothing to my name. Within the same week I was in a car that I feel in love with. Dan was my salesman and he had I am coming into this dealership with nothing to my name. Within the same week I was in a car that I feel in love with. Dan was my salesman and he had amazing customer service and personality. Everyone in that dealership were over the top nice. It's was an amazing experience and I would go there again and again. Also when anyone talks about looking for a car I will always recommend Secor Subaru of New London, CT More

Definitely Ask for Dan!!!! I went in to take a look at a car I saw online. Dan was EXTREMELY helpful! He dropped what he was doing to show me the car and test drive it. He wa I went in to take a look at a car I saw online. Dan was EXTREMELY helpful! He dropped what he was doing to show me the car and test drive it. He was very informative and definitely knew what he was taking about. What I liked most was how he was very personable. He was genuinely interested in you and what your needs/wants were. He worked around my budget and made it happen no problem! I never felt pressured into purchasing the car, which was a relief. One thing Dan did that really stuck out was not even knowing if I would go through with buying the car, he made sure he took it home the night before I went in the second time to talk finances, just so no one could purchase it on me. THAT is amazing customer service right there!! I highly recommend Dan Mirles if you are looking to buy a car and have no problem referring him to anyone and everyone! Thank you again Dan for going above and beyond for me!! I am so happy with my purchase and everyone loves the car :) More

Great car buying experience Excellent service and price. This is our second car purchase in a year. Delivery process is very thorough and informative. Would highly recommend th Excellent service and price. This is our second car purchase in a year. Delivery process is very thorough and informative. Would highly recommend this dealership to others. More

Christine was the best!! Went into Secor to purchase my first car after bouncing around other dealerships, Christine happened to be out on the lot and was extremely welcoming. Went into Secor to purchase my first car after bouncing around other dealerships, Christine happened to be out on the lot and was extremely welcoming. She listened to all my wants and needs. Showed me all the cars I wanted to look at and maintained complete patience. I ended up falling in love with my 2008 legacy and Christine helped me through all the steps giving me not only an amazing deal but the best experience. This dealership is amazing and definitely knows how to make you feel welcomed and comfortable ! More

A salesman you can trust. Carlos is warm and welcoming and truly the most honest salesman we have ever encountered in car sales. We just bought our 3rd car from him and have r Carlos is warm and welcoming and truly the most honest salesman we have ever encountered in car sales. We just bought our 3rd car from him and have recommended him to several friends, all of whom have been very happy. Keith and Joe in service are also wonderful and you never feel pressure that you will get a huge "unexpected" bill. Everyone at Secor is tops in our book. Truly a great Subaru family. Best, Karin Gatch More

We are return car buyers to Secor Subaru in New London. We went specifically to Carlos Pineda since we had already had a very positive experience with him. This is the third Subaru that we have purchased f We went specifically to Carlos Pineda since we had already had a very positive experience with him. This is the third Subaru that we have purchased from Secor Subaru, New London and we return because they have credibility with us. Our Subaru's have been reliable and long lasting and I like that there is so sales push. Carlos takes time and not only answers all questions, but he also offered advice for things that I hadn't thought of. This third time I feel was a good decision as were times one and two. More

I purchased my first car from Secor Subaru, a BRZ. Walking into the dealership I knew they had one on the lot, all the specs on it from reading online, what I should be paying and most importantly tha Walking into the dealership I knew they had one on the lot, all the specs on it from reading online, what I should be paying and most importantly that I wanted to buy the car. This was the fourth dealership I had gone into under these circumstances. However, being from out of the country I needed to make sure I could get financing at a reasonable rate. When I walked in, the salesman who greeted me was Andy Stevens. Andy asked me what he could do for me, showed me the car and let me ask him questions. When he didn't know the answer, he was honest about it and wrote down what I wanted to know. He said he wasn't sure about the financing but he took all the info I could provide. He never once pressured me into putting down a deposit, buying the car or trying to get me to buy something else, which every single other dealer I went to tried to do. He just said "I'm going to do my absolute best for you here, I can't make any promises, but I'll do what I can." It took a week of hard work between Andy and Karl, the finance manager, going back and forth between themselves and the banks and requesting info from me to get my financing done before my car rental was up, but they pulled it off. Andy even came in on his off days, something I truly appreciate. No mentioning any details, but Andy and Karl did everything possible to accommodate all the strange specifics and learning it took to get me my car as a new resident. When every other dealer tried to push me into their rehearsed pressurized and mechanical sales process, the guys at Secor made me feel comfortable by playing on my terms and meeting my needs. They really put the customer first and I can't thank them enough. I don't often write reviews but I figure that this is the least I can do for both them, and anyone who wants to buy a Subaru and walk away feeling great about it. More

Brian was great. We went months ahead of actually planning to purchase a car without knowing that we really wanted a Subaru, but he was so great it helped convince us this was the right care for us. planning to purchase a car without knowing that we really wanted a Subaru, but he was so great it helped convince us this was the right care for us. Secor had more of the attitude that they have a great product and they don't need to pressure anyone. Paul was very straight forward and gave a great value for our trade in. All-in-all one of the most pleasant car buying experiences of my life. More

Misrepresented the trade-in and pulled a different (lower) number when I went in to actually do the sale. Then, when questioned actually said "I don't need to do business with you!" This w (lower) number when I went in to actually do the sale. Then, when questioned actually said "I don't need to do business with you!" This was knowing full well that this purchase would be the third purchase at this dealership and all repairs having been done there on my other two cars for 12 years. He's right, I don't have to do business there and am looking to buy the same car somewhere else. More

Made an offer of cash for a new 2010 Legacy no trade to Paul and to Charlie (owner) neither person called me back. My guess is that after buying 3 cars there they aren't interested in doing business with Paul and to Charlie (owner) neither person called me back. My guess is that after buying 3 cars there they aren't interested in doing business with me anymore. I did even contact Subaru industries directly. no answer More