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Secor Subaru

New London, CT

4.7
1,912 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,912 reviews

May 21, 2018

always great service. Truth be told, anyone who owns an automobile knows that you always Pay a little bit more to go to a dealership then maybe to a private service stati More

by B. Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
May 21, 2018

Excellent. Professional, courteous, fast. The sales and finance team were outstanding. I would not hesitate to recommend this dealership. I was searching for a used Subaru Outback and found an More

by A_design
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Izquierdo, Kevin O'Donovan
May 15, 2018

Best Experience Buying A Car- TWICE now!! Secor has gone above and beyond to find me the exact car I had been looking for, twice! It was hard to believe that my second experience could have b More

by cml
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everet Dahlquist, Kevin O'Donovan, Michael Sharrio
May 15, 2018

ok not wowee Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when More

by tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know their names
May 15, 2018

Great service! I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person whe More

by danfreiert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
May 14, 2018

Too long if a wait trying to check. And I was only customer In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated More

by EAG0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angelo Oddo, Jay Fulton, Ellen Kerr
May 12, 2018

Amazing sales team! Paul Holden is a very amazing General Sales Manager. He is very kind, helpful and friendly. I recommend Secor Subaru for all your vehicle needs. More

by Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2018

2018 6000 mile service - Dealer billing software needs work! I've been taking my Subaru Outbacks to Secor Subaru since 2000. Whole new front desk service personnel including Service Manager. Had to wait lon More

by CT W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
May 11, 2018 -

Secor Subaru responded

Thank you for the candid feedback on your experience with our service at Secor Subaru. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting to review your experience with Service, and to see how we can prevent this from happening in the future. Thank you for the opportunity to work with you. I know you will enjoy your new Subaru, it is a great vehicle. Respectfully, Secor Subaru 860-442-2323

May 10, 2018

Airbag warning light plus recall fix My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride More

by EBWATERFORD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
May 09, 2018

Sincere and Accommodating I found Mike Shapiro to be sincere with the arrangements we made to purchase my first Subaru. He was also patient, knowledgeable and friendly. I hig More

by Kathryn
Recommend Dealer
Yes
Employees Worked With
Michael Sharrio
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