Secor Subaru

Aug 6 Service at Secor-KC Service was far below what I have come to expect from Secor Subaru over the last 20 or so years and 3 Subaru's I have purchased. The Service Rep Dawn Service was far below what I have come to expect from Secor Subaru over the last 20 or so years and 3 Subaru's I have purchased. The Service Rep Dawn Beard was unfriendly and outright rude in manner. Previously to this, the Secor Rep always checked with me each service to make sure nothing was missed. In this instance, my car was seriously over its due date for oil change, which worries me a lot! The oil sensor light did not come on. I brought the car in because I was hearing a tapping noise in the engine. Dawn told me my car does not have an oil sensor light, however I have a work order 9/21/17 that indicates Secor fixed bad oil pressure sensor. My attempts to communicate with Dawn were met with lecturing tone and no willingness to discuss what really happened, or an effort to prevent future issues. Although I realize there is an oil sticker (date/mileage), until this past year or so Secor regularly did an evaluation regardless of what the car was brought in for, performed whatever was needed at that time, which as a customer I came to rely on. I have always brought my cars in for regular service. If Secor's new "Drive Thru Service" means these kinds of changes, it is only fair to advise your long-term customers like myself of how this will impact them. I will not be returning to Secor Subaru in the future due to hassle I was given and the fact that the engine of my car may have been damaged. More

New tires Came in for two things to be done.. I dropped off car in the morning and called back after 4 pm since I hadn’t heard any updates. At that point, The t Came in for two things to be done.. I dropped off car in the morning and called back after 4 pm since I hadn’t heard any updates. At that point, The tires were just getting on the vehicle (new tires was one of the items) so I had to wait another hour until i Got it back. When dropping off, I mentioned I could run errands with family member rather than waiting for the car.. good thing I didn’t wait. But I feel like my time was taken advantage of. When I did pick up the car, programming the key (second item) didn’t even get done, so I had to make an appointment to bring it back. again. Everyone was friendly, but the work took way too long to get done with no explanation, and after dolling out almost $2k, I expect more from this center, which is where I have done business for years. More

Knowledgeable and friendly My experience with Secor Subaru has always been "top shelf." The staff is knowlegeable, friendly, prompt, and the work completed accurately and timel My experience with Secor Subaru has always been "top shelf." The staff is knowlegeable, friendly, prompt, and the work completed accurately and timely. And my car is always vacuumed and washed. What a treat! More

Thanks We appreciated your time. Its was the third Subaru that we have purchased from Secor Subaru. We have been happy each time that we made a purchase. We appreciated your time. Its was the third Subaru that we have purchased from Secor Subaru. We have been happy each time that we made a purchase. More

2 year car check up I have having my cars serviced at Secor for a number of years and I have never been disappointed. The staff is knowledgeable, courteous and professio I have having my cars serviced at Secor for a number of years and I have never been disappointed. The staff is knowledgeable, courteous and professional. The work is done in a timely manner and they do a great job. I would highly recommend this service center. More

Greate Sales people I saw a Cross Trek that I liked online. I emailed for a price Thursday and heard back from them within 30 minutes. I Went in there on Friday and met w I saw a Cross Trek that I liked online. I emailed for a price Thursday and heard back from them within 30 minutes. I Went in there on Friday and met with Angel for a test drive. Saturday I left the lot with the car. There was no pressure at all from the sales people. I got a good deal on the car. I couldn't be happier. We got my wife's Subaru there last year. We'll continue to use this dealership in the future. More

Good communication! Service was prompt and we liked the way that the dealership communicated with us to confirm our appointment. We wished that the car wash was a little Service was prompt and we liked the way that the dealership communicated with us to confirm our appointment. We wished that the car wash was a little better, but overall it was a good experience! More

Easy Experience Service was prompt and Jay provided a clear and thorough explanation of my vehicle's service as well as the multi purpose checks and current condition Service was prompt and Jay provided a clear and thorough explanation of my vehicle's service as well as the multi purpose checks and current condition of my Outback. More

Satisfied Customer Once again outstanding customer service. Received a multi point inspection which Jay explained clearly. They even washed the car, exceeding my expe Once again outstanding customer service. Received a multi point inspection which Jay explained clearly. They even washed the car, exceeding my expectations. I would, without a doubt recommend Secor Subaru. More

Excellent service , very helpful and very knowledgeable about the Subaru outbacks. No pressure to buy. Would recommend to others looking to purchase a new vehicle. , very helpful and very knowledgeable about the Subaru outbacks. No pressure to buy. Would recommend to others looking to purchase a new vehicle. More