Scranton GMC of Vernon - Service Center

I was extremely disappointed that to simply check the back brakes was so expensive. I mean how hard is it to take 2 tires off. back brakes was so expensive. I mean how hard is it to take 2 tires off. More

Over sells and over priced. Brake pads and rotors on a SRX 1600$. No way Brake pads and rotors on a SRX 1600$. No way More

There was a lot to look at and Billy along with Kevin's expert help got it all accomplished. expert help got it all accomplished. More

Very great experience. Best experience I've had at a service center, and I will never go back to my old service center! Came in for regular maintenance and an emission rec Best experience I've had at a service center, and I will never go back to my old service center! Came in for regular maintenance and an emission recall, had no hassle, friendly service, convenient location! More

I recently experienced a severe vibration issue with my ATS and decided to take it to this dealership, thinking it would be the safest option. After explaining the problem, they performed some troubleshoot ATS and decided to take it to this dealership, thinking it would be the safest option. After explaining the problem, they performed some troubleshooting and told me that the issue was due to my tires. Following their recommendation, I replaced all four tires. However, after picking up the car and driving it on the highway for about 30 minutes, the loud vibration persisted. When I got home, I noticed a burning smell coming from the rear tires. I brought the car back to the dealership the next day and drove with a technician to help reproduce the issue. They then identified a loose front caliper as the cause. I drove the car for a few more days, usually for no more than 15 minutes at a time, but the vibration continued. Frustrated, I let the car sit for a couple of weeks before deciding to check the rear brakes myself. I discovered that the real problem was a stuck caliper pin, and the brake pads were completely worn out. I'm baffled as to how this dealership could miss such a critical issue, especially after inspecting the car twice. Their negligence put my safety at serious risk. I called the dealership to give them a chance to help rectify the issue. The representative I spoke to was reportedly on another call, so I left a message with a different rep who assured me that Frank would get back to me as soon as he was available. However, I never received a call back. The entire process is frustrating and exhausting. More

Came in for airbag recall. Received excellent service from convenient appointment date/time to ease of drop-off and pick-up. Signed for work performed, vehicle brought to me wa Received excellent service from convenient appointment date/time to ease of drop-off and pick-up. Signed for work performed, vehicle brought to me washed and vacuumed and I was SAFELY on my way :) Thank You! More

I highly recommend Scranton motors, it was the best dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service depart dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service department seemed to run very smoothly. The whole staff was very accommodating. More

Good and friendly service as always. Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! More

Frank was able to work through the insurance repair issue and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forwar and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forward thinking manner. When good employees like Frank are trusted to find solutions instead of excuses, to work the problem and help the customer, you will get high levels of customer satisfaction, repeat business and customer referrals for days! More

The service team always does an outstanding job. I am very satisfied with the Scranton Service Team I am very satisfied with the Scranton Service Team More