Scranton GMC of Vernon - Service Center

In the past, I had excellent experience at this location. I bought my car in January of 2021. My car was picked up from my work location, serviced and delivered in the perfect condition. It was 5 stars se I bought my car in January of 2021. My car was picked up from my work location, serviced and delivered in the perfect condition. It was 5 stars service. Unfortunately, this service is gone. I have to bring my car in. Recently there is an excuse for my car not to be cleaned as it was promised to be serviced and the mechanics who work in my car leave dirty hands and feet prints. My service is pre-paid, but on every visit- I am being asked to pay the full amount of the service, and I have to remind the customer service about my pre paid plan. I am sad that as my car that I care do well for doesn’t receive a treatment when it was brand new. More

Great customer service A pleasure talking with Billy who was great much appreciated thank you was great much appreciated thank you More

Outstanding! I just want to thank Billy D. and Beverly R. for being a top tier, and everyone in the dept that I interacted with, thank you for being so friendly e I just want to thank Billy D. and Beverly R. for being a top tier, and everyone in the dept that I interacted with, thank you for being so friendly esp at 8am. Billy was thorough, he addressed our concerns, assessed and the team fixed the issues! He checked in and kept us up to date and we appreciate it. Beverly had all the paperwork ready to be signed, I was able to come in and hit the road in minutes and head to work on time. When your dealership has a great sales team AND service department, you've kinda hit the jackpot :-). More

Bill Joren in sales was a pleasure to deal with. I wasn't sure what vehicle I was interested in and he was very helpful and patient with letting me test drive anything and everything until we figur I wasn't sure what vehicle I was interested in and he was very helpful and patient with letting me test drive anything and everything until we figured it out. Happy with my purchase! More

Best dealership I have dealt with for service. Really like these guys and their professionalism Really like these guys and their professionalism More

Understanding and flexible regarding scheduling however after I brought my truck home I went to put my air filter in and noticed the oil fill cap was never installed and was left bouncing around in my engi after I brought my truck home I went to put my air filter in and noticed the oil fill cap was never installed and was left bouncing around in my engine bay had I not caught that it could have caused damage to my vehicle, also checked the oil and it was only half full also. More

The service writers are a pleasure to deal with, very knowledgeable and excellent with communicating with you on the status of your vehicle. knowledgeable and excellent with communicating with you on the status of your vehicle. More

We had quick service with scheduled appointment. Communication and reminders were very thorough as well. Communication and reminders were very thorough as well. More

The service tech who checked me in was very nice and explained every thing in detail. explained every thing in detail. More

Great, professional staff of friendly people. Very nice comfortable waiting room and amenities. I suppose I could complain about 'sticker shock' but prices are increasing EVERYWHERE. I want my me Very nice comfortable waiting room and amenities. I suppose I could complain about 'sticker shock' but prices are increasing EVERYWHERE. I want my mechanics/technicians to be paid a competitive wage, and I appreciate the level of trust they return to me with their honest work. More