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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,951 Reviews
Call Service Center (860) 872-9145

1,951 Reviews of Scranton GMC of Vernon - Service Center

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June 27, 2023

The service department was great in fixing my 2009 GMC 5500. They treated me great and with respect More

by JHOPPE0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
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June 27, 2023

Service was good all issues were taken care of and no problems have returned. Everyone was professional in handling the repairs More

by DGASKELL83
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka, Ron Brown
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June 27, 2023

On contact was pick up of my car once it was completely. Staff was friendly and helpful More

by michelle.tovar2011
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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June 25, 2023

Impressive dealer,they care about customer,very unsatisfied with previous dealer,found my new dealer,a+++ More

by zillacamaro
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 25, 2023

Very helpful and knowledgeable. They explained everything with no "hard sales" tactics. They kept me informed of everything going on More

by Al Dodd
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
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June 24, 2023

Still waiting for them to call and say my part is in. Was going to look for a new truck while I waited but not sure now More

by Spamus
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ashley Corey, Jeff Borovicka
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Jun 29, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, I believe someone has reached out to you regarding the status of the part you are waiting for, but if that is not the case please give us a call, or respond to this review and we will make sure someone contacts you ASAP. Thanks and have a great day!

June 23, 2023

I'm from Maine was driving thru Connecticut for work truck stopped on I 84 got towed to this dealership and they did everything possible to get me back on my way. Was back up and running the next mornin More

by tbradley
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Billy
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June 22, 2023

Frank and team are attentive, with a good customer focus. Work was done in time expected. More

by DaveL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
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June 20, 2023

had a slew of things wrrong with the car that got fixed right before the warrenty expires More

by SUNSETRULE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2023

Obviously not concerned with customer's safety and when they don't get their way they resort to bully, harassment, and threatening. More

by 22 Buick Envision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, We are very concerned about your feedback. If they have not already done so, someone from the management team will be reaching out to you directly ASAP to discuss further. Thank you for the feedback.

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