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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,951 Reviews

1,951 Reviews of Scranton GMC of Vernon - Service Center

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July 10, 2023

Scranton and Frank specifically provide excellent customer service. He makes sure that the customer is informed and advised. Things are done when he says they will be done and generally within the es More

by DPELTIER3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
July 09, 2023

Easy to deal with. Repairs done timely. Car was washed when I picked it up. More

by sekz17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
July 09, 2023

Service dept is always spot on! Quick and thorough. Makes my life easy. The techs and reps are the best! More

by klchasse10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Scranton motors personnel know how to treat customers so they feel at home and confident they are getting good service from people who know their business More

by timc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

Air. Bag recall. Made appt. Replacement done quickly. Completed before quoted due time. Very friendly customer service. More

by Russking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
July 05, 2023

Brought vehicle in for oil change and multi-point inspection. Had to ask them to top off low brake fluid.Vehicle’s electrical system failed literally 3 hours after leaving there,had to be towed to me More

by lfitzgerald068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Scranton GMC of Vernon responded

We are very sorry that you had additional issues after your appointment. You clearly take good care of your vehicle -since the purpose of the appointment was to keep up with the routine maintenance. Did you contact anyone in the service department about the electrical issue? If not, and you'd like us to see what we can do to help get it figured out, please reply back to this review and I will get you connected with the service manager. Thanks for letting us know what happened, and make sure to let us know if there's anything we can do to help. Have a nice night.

July 03, 2023

Thank you for being an honest car dealership! Your Service Dept. goes beyond being reputable, you excel. Being a woman with seniority of years, I hear about my peers having distressing encounte More

by VALACCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe (?), Jeff Borovicka
July 03, 2023

Fast service Got car in and done and checked out quickly. Even with a car wash. More

by ROBC
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
July 02, 2023

I have been going to Scranton for years and have bought 7 vehicles throughout the years. I wasn’t on the market for a new truck but with my truck having the fuel pump go for the second time I didn’t want to More

by KELLI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Nassiff, Evan Blanchette, Jeff Borovicka
June 30, 2023

Scranton has a long time favorite dealership of ours. They have a dedicated team of employees. Frank Kern is an excellent service advisor. More

by CHABLIS.BOAT2015
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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