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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,951 Reviews

1,951 Reviews of Scranton GMC of Vernon - Service Center

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July 26, 2023

Everyone is always very friendly and helpful! If a problem arises they take care of it right away. More

by ladusza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
July 26, 2023

Out of state and got us on our way. We truly thank them. Service manager, dealer and all!!! Thanks. More

by Fluvflite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Nassiff, Jeff Borovicka, Angelo Banning
July 25, 2023

I came in for a safety recall and was pleasantly surprised at how efficient the service area was run. The job was completed sooner than expected and the vehicle was washed and vacuumed, ( was way to More

by henry.ulissi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

Zero communication between the people in the service department and the shop. Made multiple promises that were not kept and returned my car more broken then when I dropped it off. More

by KEEVINARZTJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Scranton GMC of Vernon responded

We are so sorry that you had such a poor experience. Have you spoken to anyone in the service department about what happened? We obviously don't like to hear about where things went wrong, but it is helpful to have all the details so we can avoid similar things happening in the future. If you would like to discuss further and have not done so already, please give our service department a call at 860-872-9145. Thank you, and have a great day!

July 23, 2023

Very courteous, informative and accommodating. The service area is clean. Service was quick and satisfying. More

by msilva521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2023

Attended to me promptly and the wait was only the estimated wait. The waiting area was clean and comfortable. More

by TUNNO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Excellent customer service! We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased. More

by scottandrew108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
July 20, 2023

5 stars got me in for a tire repair and changed my battery. World class dealership More

by justbrown1.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
July 20, 2023

Service was quick, and the employees were friendly. The car wash is a great finishing touch. More

by KEARSEWINDSOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Service was accurately timed at 1 hour and the lounge was comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intellige More

by Adam Connors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Nassiff, Ron Brown
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