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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,000 Reviews
Call Service Center (860) 872-9145

2,000 Reviews of Scranton GMC of Vernon - Service Center

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January 29, 2024

Every thing was fine good service would definetly recommend Every thing was fine good service would definetly recommend More

by Exteriorassociates
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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January 26, 2024

Not willing to own up to issues they created on my vehicle when they serviced it. Avoid More

by joemarinaccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
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Jan 26, 2024 -

Scranton GMC of Vernon responded

Hi Joe, I spoke to the service director regarding your feedback. Unfortunately, since your recent visit was the first time we've serviced your vehicle, we can't say for certain what underlying condition was the cause of your transmission pump issue, or when and how it occurred. I know that you declined to have us complete the repair and the discount we offered, but if anything changes, we are still more than happy to help. Please reach out if you have any questions or would like to discuss further. Thank you for the feedback and have a nice weekend.

Jan 26, 2024 -

joemarinaccio responded

Just a bit odd and very coincidental that you performed the 90k recommended maintenance on my vehicle that included transmission maintenance to only have it be returned to me with stuttering and jumping issues. Never was an issue before and you insinuating otherwise calls into question what really occurred. I am going to have it diagnosed and have the root cause identified. I know will know more about this issue soon and I’ll be sure to be in touch. You have a great weekend!

January 26, 2024

Great service Frank was responsive and helpful with communicating the issues that pertained to my car. He even did me a favor of taking pics of my car and sending them to me. More

by ACWESLEY
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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January 22, 2024

Vehicle was damaged during and trashed during repair Vehicle now needs a new headliner that was special ordered, needs a detail on the interior. It also needs to go to the body shop for repairs, and it More

by calemolloy
Recommend Dealer
No
Employees Worked With
They don't work there anymore, isn't that special
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Jan 26, 2024 -

Scranton GMC of Vernon responded

Good Afternoon, We are very sorry for all the frustration you experienced during your recent vehicle service. Are you already working with someone regarding your vehicle? If not, please reply back and we will make sure someone contacts you to address your concerns. Thank you and have a great weekend!

January 20, 2024

Sales people are very pleasant very easy-going to work with. I bought a 2500 GMC sierra took it in for service and they were very accommodating very easy to work with. I would recommend them. More

by forsterdean59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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January 19, 2024

Your charges are outrageous. How do you expect the average person to come to you for normal maintenance? More

by BOUZAKISK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2024

Ordered accessories online and picked them up from the Parts Department Parts were promptly located and representative helped load them More

by patchesew
Recommend Dealer
Yes
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January 14, 2024

Very easy to work with. Able to pay over the phone and pickup after hours. Very courteous and professional More

by pmillicker
Recommend Dealer
Yes
Employees Worked With
Jeff
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January 13, 2024

Love the family way treating people very friendly. Its a great place to do busy. More

by dojo50
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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January 13, 2024

Everything went just fine I was very pleased with the work done and how smoothly everything went. Not sure why they charged me for rotating my tires when they had to take my tires and drums and everythin More

by rjsantuccio
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
Report | Print
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