Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
1,928 Reviews of Scranton GMC of Vernon - Service Center
Sort by
August 27, 2023
Scranton has a very clean, neat and professionally run service area! The staff are very polite and responsive! I would recommend them to anyone in the need of service! service area! The staff are very polite and responsive! I would recommend them to anyone in the need of service! More
by no1coffey
Verified CustomerEmployees Worked With
Jeff Borovicka
August 27, 2023
Frank was so incredibly helpful. I was in a very difficult situation right before I was leaving for a very important trip. My windshield wipers had stopped working and come to find o I was in a very difficult situation right before I was leaving for a very important trip. My windshield wipers had stopped working and come to find out the issue was part of a recall. I was so upset that I might have to cancel or change my plans because of this issue. I had called other places and said they couldn't get me in for another month! Frank was very understanding and said he would do the best that he could. He managed to have my car seen and fixed in less than a day. If it weren't for him and the mechanics there I don't know what I would've done. I'm so incredibly grateful for his kindness and understanding. More
by GROUNDTECHLLC
Employees Worked With
August 27, 2023
I had a good experience at Scranton Cadillac service department Billy was fantastic his Department got the job done and took care of my needs department Billy was fantastic his Department got the job done and took care of my needs More
by JSDIESEL13
August 27, 2023
I called Scranton Motors because my stability and traction control light came on and the ABS light came on at first they told me it was gonna be $167 to diagnose it. I dropped it off the night before traction control light came on and the ABS light came on at first they told me it was gonna be $167 to diagnose it. I dropped it off the night before they called me at 7:30 in the morning then they didn’t even diagnose it until 2 o’clock in the afternoon due to short of staff. This is also when they told me they called me since it was three separate things I will be charged $350 to have it diagnosed I said no then he said OK it will still be the 167 for the diagnosis. Once they diagnose the problem, it was all three together issues with the hub on my brake and tire was cracked. They wanted $850 to replace it. I said no. I bought the new hub kit on Amazon GM product for $70. It was replaced in two hours , this dealership is a rip off. More
by TDCUNNINGHAM76
Employees Worked With
William Delgado
August 19, 2023
The service department has done a great job of meeting my needs. I have been treated fairly and in a timely manner. needs. I have been treated fairly and in a timely manner. More
by DARREN.OLDFORD
August 06, 2023
The service advisor was very professional and explained the process very clearly. The dealership appeared to be very clean and organized the process very clearly. The dealership appeared to be very clean and organized More
by richard.Pasquarelli
August 05, 2023
Great people, great service! Loved that I can drop my car and pick up after hours if needed. And I’m very grateful I was able to rent a car from you guys while my car was being w Loved that I can drop my car and pick up after hours if needed. And I’m very grateful I was able to rent a car from you guys while my car was being worked on. More
by Ashley
Employees Worked With
Ashley Corey, Jeff Borovicka
