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1,928 Reviews of Scranton GMC of Vernon - Service Center
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September 16, 2023
I was able to get an appointment fairly quickly with excellent experience. Scranton motors were able to listen to the concerns, diagnosed and provide services appropriately. excellent experience. Scranton motors were able to listen to the concerns, diagnosed and provide services appropriately. More
by balajeebsk
Verified CustomerEmployees Worked With
Jeff Borovicka
September 16, 2023
As previously described to the Buick survey. I scheduled an oil change for my 2022 GMC diesel pick .(note this vehicle was purchased at Scranton) I arrived and was received by customer service. I scheduled an oil change for my 2022 GMC diesel pick .(note this vehicle was purchased at Scranton) I arrived and was received by customer service. I asked if they could top off the DEF as my light was on. The gentleman provided me an estimate close to $250 to manage the DEF. I declined that. As I picked up the vehicle, I asked why he would charge me 250 to top off the DEF. He explain that some people do not know about DEF and may put the DEF in the spout where the diesel fuel goes, I thought that was a little strange at the end of the day. I believe this was a very unsettling way of up-selling a customer, I would make sure that I warn anyone considering Scranton service to be cautious of this devious upsell . I’m happy to have this discussion with anybody from corporate. Please call me 860-614-5552. More
by david@bogginicola.com
Employees Worked With
Not sure name
September 14, 2023
Jeff was amazing and followed through on a newly purchased car that had difficultly not even 24 hours after we brought it home. He answered questions and found answers to one’s he couldn’t . He wou purchased car that had difficultly not even 24 hours after we brought it home. He answered questions and found answers to one’s he couldn’t . He would be one of the one reasons that I would go back to Scranton and I would never buy a car from them again. However I would go back for Jeff’s professionalism. More
by CGDWIRE
September 13, 2023
Very nice and helpful Dan in sales was extremely helpful and nice even after the sale and nice even after the sale More
by cfurnari
September 11, 2023
Honored appointment and was very professional. I was notified of recommended services by the manufactures and was promptly notified at completion I was notified of recommended services by the manufactures and was promptly notified at completion More
by atr121
Employees Worked With
Billy
September 09, 2023
Great service. We are extremely happy with the service w get from the folks at Scranton Motors! We are extremely happy with the service w get from the folks at Scranton Motors! More
by Jpappas61
September 05, 2023
Service was out standing advisor was knowledgeable and understanding of my concerns ready to be cooperative. understanding of my concerns ready to be cooperative. More
by greg.hightower
Employees Worked With
September 01, 2023
Very professional, and I'm happy with the service, also love that they wash your car love that they wash your car More
by mbdinof
August 30, 2023
I was very pleased with the service. Frank explained what the problem was and how to prevent it going forward. Everyone there was courteous and friendly. Frank explained what the problem was and how to prevent it going forward. Everyone there was courteous and friendly. More
by dfarq123
Employees Worked With
