Back

Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,000 Reviews

2,000 Reviews of Scranton GMC of Vernon - Service Center

Sort by
February 27, 2024

Excellent customer service. Very accommodating to my needs! Thank you for taking amazing care of us with every repair! More

by LARRY@MCKINNEYCONSTRUCTIONCT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
February 26, 2024

Excellent customer service. My experience was good from start to finish. Including the wash and vacuuming of the car! More

by lchalk1090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

Very fast and super polite. Thorough as well in their description of what is needed. Overall everything went exactly as I wanted it to More

by Craighall51u
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
February 18, 2024

Service department is second to none, you might have to pay the dealership premium. All worth it not having to deal with xxxxxxxx and games. Frank Kern I'm the service department is very straightforward More

by DARREN.OLDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

Experience was good from start to finish. Including the wash and vacuuming of the car! The person that cleaned the car did a fantastic job! More

by slynedavid
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
February 14, 2024

Always polite and timely Clean, nice cars, friendly, huge inventory. I really can't think of more?? More

by AMYMARIEN
Recommend Dealer
Yes
Employees Worked With
Billy
February 12, 2024

Great service. Communication was great. Will be coming back for all services in the future. More

by jeravery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
February 10, 2024

Big difference in service and attention to details. Pleasant staff who listened. Work done as asked. More

by JBNPB
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
February 09, 2024

Great service and pleasant service experience. I was able to get an appointment very quickly. More

by balajeebsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
February 08, 2024

Didn't figure out what is wrong with my car. Several extra costs and hidden fees resulting in essentially a $500 oil and filter change and tire rotation. Totally absurd. Didn't feel like my conc More

by JLANDREWS226
Recommend Dealer
No
Feb 08, 2024 -

Scranton GMC of Vernon responded

Thank you for your feedback. We apologize for any inconvenience you had during your recent visit to our service center and we understand the frustration when unexpected things arise. Our team is dedicated to investigating and addressing problems accurately and efficiently. Regarding the costs and hidden fees you mentioned, we always strive for 100% transparency in our pricing. If you would like management to review your invoice and address any concerns you have about the charges, we'd be happy to do so. Please reply back with your contact information or call our service center for further assistance. Your satisfaction is our priority and we take your concerns seriously. Thank you again for bringing these matters to our attention. We look forward to resolving this issue with you soon.

...
16
...